Hello,

The Canada Post strike has significantly impacted our operations and customer relations, causing widespread issues for sellers. In addition to delivery delays leading to negative feedback, we’ve observed an adverse effect on our Order Defect Rate (ODR).

A particular concern is the increase in A-to-Z Guarantee claims filed by customers who, in some cases, had already received their packages but claimed otherwise. Unfortunately, despite providing evidence, our appeals have often been denied, and Amazon has upheld these claims. This situation is deeply frustrating and unfair, as it directly affects our performance metrics and business reputation.

As sellers, we have done our best to minimize disruption and ensure customer satisfaction during this challenging period. However, the circumstances surrounding these issues are entirely out of our control. We urge Amazon to review its processes for handling A-to-Z claims and consider adjustments to protect sellers in cases like this.

We trust that Amazon values its seller community and will take steps to address these concerns, ensuring that sellers are not unfairly penalized for situations caused by external factors like the Canada Post strike.

We look forward to Amazon’s official response and resolution to these pressing issues.

Thank you.