Urgent Help Needed – Only Receiving Generic Responses from Amazon Support (FBA Seller)
Hello fellow sellers,
I’m facing a very frustrating situation with my Amazon Brasil seller account, CutteroBrasil (ID: A1Q9YQY4IGG997). My account was suspended, and despite submitting multiple appeals with detailed documentation, I keep receiving the same generic responses from Amazon's automated support systems, without any meaningful review of my case.
It’s clear that there is no human support available in Amazon Brasil. The only responses I receive are robotic or AI-generated, asking for documents I’ve already provided multiple times. It feels like the documents are not even being read.
As an FBA seller, I have significant stock held in Amazon’s warehouses, which is currently inaccessible due to this suspension. This is causing serious damage to my business, and I’m left without proper guidance or clear instructions on how to resolve this issue.
Has anyone else faced similar issues with only receiving generic responses and no human review?
I’m hoping to find advice from others in the community who have been through this process, as the lack of proper support from Amazon is making it impossible to get my account reactivated.
Any suggestions or help would be greatly appreciated!
Thank you in advance.
Urgent Help Needed – Only Receiving Generic Responses from Amazon Support (FBA Seller)
Hello fellow sellers,
I’m facing a very frustrating situation with my Amazon Brasil seller account, CutteroBrasil (ID: A1Q9YQY4IGG997). My account was suspended, and despite submitting multiple appeals with detailed documentation, I keep receiving the same generic responses from Amazon's automated support systems, without any meaningful review of my case.
It’s clear that there is no human support available in Amazon Brasil. The only responses I receive are robotic or AI-generated, asking for documents I’ve already provided multiple times. It feels like the documents are not even being read.
As an FBA seller, I have significant stock held in Amazon’s warehouses, which is currently inaccessible due to this suspension. This is causing serious damage to my business, and I’m left without proper guidance or clear instructions on how to resolve this issue.
Has anyone else faced similar issues with only receiving generic responses and no human review?
I’m hoping to find advice from others in the community who have been through this process, as the lack of proper support from Amazon is making it impossible to get my account reactivated.
Any suggestions or help would be greatly appreciated!
Thank you in advance.
5 replies
Seller_OvL8C4BJWiuS9
Have you received a notification under your performance tab? If so, post it here.
Seller_mSOku66YeEpDa
@Seller_DhQNFvV1Zhvul
Post your deactivation notification here.
Seller_KAR5QSv7XMxKk
Yeah and after a few more appeals they will demand invoices for your entire inventory. After you send them in - in 30 days they will destroy your inventory anyway.
Your business is their profit.. they will take your money and destroy your product with no oversight or recourse. (a year ago I would never have predicted I was going to end up being one of the bitter discards whose posts I mostly ignored)
I mean you can always take them to arbitration - but they will charge you inventory fees for the year it takes to get that done. Its very much their court, their judge, their jury, and they don't have to provide your defense with any of their "evidence." It could well be one of your suppliers got suspended and not a *** thing you can possibly do will change the fact your supplier that was good last year is "bad" this year.
And they will never TELL you, or the hundreds of others who eventually get suspended. And even if the SUPPLIER knows, they aren't gonna tell you either.
Welcome to amazon FBA.
Emet_Amazon
Hello @Seller_DhQNFvV1Zhvul,
Thank you for posting your concerns with your Brazil account.
As noted your account was deactivated, as the community had inquired a few days ago I would also like to ask that you post your notification from when your account was deactivated. Once we can verify what your situation is myself and the community can offer guidance and support as to what may be required in your situation.
Along with the above mentioned notice, can you also advise on what has been submitted thus far? Was this a request for invoices, letter of authorization, compliance documentation? Did you provide any information that was not specifically requested? Depending on your specific situation providing additional documentation could result it its entire rejection.
I would also like to ask that you post any related case ID's you may have on the situation. As I have limited visibility into your account, policy violations and other information this will help in researching the situation further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_Qg1FueblHU9RR
[Moderator Edit: removed off-topic commentary]
