Request to Reinstate "Add to Cart" Button for Our Products
@Lucre_Amzn @JiAlex_Amazon @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon @Christine_Amazon
Hi,
We have noticed that Amazon has removed the "Add to Cart" button from our products, despite having a zero order defect rate. We are concerned that this might have been a mistake.
There is no issue with our account, and we kindly request the Amazon team to review our account once more and reinstate the "Add to Cart" option for our products.
Thank you for your attention to this matter.
Regards
Queensons
Request to Reinstate "Add to Cart" Button for Our Products
@Lucre_Amzn @JiAlex_Amazon @Daryl_Amazon @Ricardo_Amazon @Sunnie_Amazon @JiAlex_Amazon @Christine_Amazon
Hi,
We have noticed that Amazon has removed the "Add to Cart" button from our products, despite having a zero order defect rate. We are concerned that this might have been a mistake.
There is no issue with our account, and we kindly request the Amazon team to review our account once more and reinstate the "Add to Cart" option for our products.
Thank you for your attention to this matter.
Regards
Queensons
6 replies
Seller_7LrAV0m5llaI7
There is a HUGE issue with your account, where you are shipping out over 3 times the amount of orders late than you are allowed to.
Seller_7LrAV0m5llaI7
If you're shipping out 12% of your orders late, how can Amazon guarantee the estimated shipping date shown in the buy box to the customer?
Emet_Amazon
Hello @Seller_eS5JzxLla1MGP,
Thank you for posting your concerns with the loss of your featured offers.
As mentioned by @Seller_7LrAV0m5llaI7, the late shipment rate does exceed our target of less than 4% by quite a bit in your screenshot. Per our policy page on becoming the featured offer, we outline that performance of the account is one of the major contributors to this being granted:
Provide great customer service
- We measure customer service in several different ways, and you can check your Account Health to see how you're doing. While certain metrics such as Order defect rate, Cancellation rate, and Late shipment rate can weigh more heavily when considering Featured Offer status, we consider all the available metrics.
- Staying tuned in to all aspects of your account health is a great way to ensure that you are working toward becoming the Featured Offer and earning customer respect and trust.
Were there any specific issues that caused these orders to be shipped or confirmed later than the expected ship by date? Have you researched the orders to understand why they were late if you were not aware?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_eS5JzxLla1MGP,
Thank you for posting your follow up information.
Sellers are responsible for fulfilling orders based on the attributes that you've selected, if the cost of shipping is to high you may need to adjust the price of shipping, carrier or re-evaluate the cost effectiveness of the product on amazon.
Understanding the concern of your listings being removed for canceling the orders, but failing to ship an order will result in late shipments, and can result in customers providing feedback and or A-to-Z claims which can and will result in the accounts deactivation as a whole. I would recommend utilizing the vacation settings in seller central to put the account on a temporary hold to evaluate your listings and shipping settings so that you are best equipped to improve these calculations and still continue to sell.
Since there has been an noticeable increase in the late shipment rate, is the account at risk, or has there been any disruptions in the selling privileges?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
