Feedback Removal Request for OrderID: 114-9251420-5323453

Case ID 17876382281

Hello amazon support team,

One of our customers left a negative feedback on an order without contacting us or requesting any clarification regarding the product. The comment was: "Item was 4 months past the use-by date."

However, the claim is not correct. We do not sell expired or nearly expired products under any circumstances. All of our products are labeled according to European standards, and in this case, the customer likely misread the date by switching the day and month. We already sent the customer a detailed message explaining this, but unfortunately, we have not received any response.

We have sold this exact product multiple times before without any issues. We are fully aware of Amazon’s policies regarding product condition and expiration dates and strictly adhere to them.

Unfortunately, the customer left negative feedback without giving us a chance to clarify or resolve the issue, and has not responded to our messages. This unfairly affects our seller performance, and we are doing everything we can to maintain quality service.

We kindly request your support regarding this matter.

Thank you for your attention.

Best regards,

Store of Paradise

@Ricardo_Amazon @Jurgen_Amazon @Christine_Amazon @Lucre_Amzn