Why is my card still invalid after updating?
Hello, my account prompts: "Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
However, after I tried to add a new credit card and changed the credit cards of all the malls, the restriction was still not lifted. I could not access my mall, and the same prompt was still: "Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card....." Is it because the verification and review has not been completed? How many hours does it usually take to complete the verification and review? I waited for 5 hours and it still didn't work.
Why is my card still invalid after updating?
Hello, my account prompts: "Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
However, after I tried to add a new credit card and changed the credit cards of all the malls, the restriction was still not lifted. I could not access my mall, and the same prompt was still: "Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card....." Is it because the verification and review has not been completed? How many hours does it usually take to complete the verification and review? I waited for 5 hours and it still didn't work.
16 replies
Seller_OvL8C4BJWiuS9
"you may be required to add a new credit card"-are you sure it's a valid credit card? Does it charge interest? Do you get a bill?
Seller_oFB9aOsFKhRu4
Go to the Customer side of Amazon and change your credit card there. That is what I had to do last time my card expired. It was right on the selling side but still expired on the buying side. Once I corrected the buying side, it's worked fine ever since.
Seller_AuM0Ah3Lt4DcB
Did you get any help on reactivating your account? I'm having the same issues. This seems to be a big issue with Amazon.
Nikki_Amazon
Hello @Seller_tdxQmYzkznU2l,
First of all, I would like to thank you for your contact and to apologize for the delay in answering your post here on the seller forums. Our team of moderators is constantly working to answer all questions as quickly as possible.
I contacted the appropriate team and was informed that there are no pending issues with your account. Have you been able to resolve the inactivity? Is your account active now?
Regards,
-Nikki
