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Seller_Amq6hWv9QibZG

Merchant Shipping Group on the Cell Phone App

On the Amazon Seller App on my cell phone, when I go to list an item, everything goes well until I get to the field for the "Merchant Shipping Group". That is only a text filed and it should be a drop down like they have it when you use the PC. On the cell phone app, even if you put the correct merchant group name in the text field, the app will give you an error. Then you have to save the listing as a draft and complete it on a PC. Very Frustrating.

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Seller_Amq6hWv9QibZG

Merchant Shipping Group on the Cell Phone App

On the Amazon Seller App on my cell phone, when I go to list an item, everything goes well until I get to the field for the "Merchant Shipping Group". That is only a text filed and it should be a drop down like they have it when you use the PC. On the cell phone app, even if you put the correct merchant group name in the text field, the app will give you an error. Then you have to save the listing as a draft and complete it on a PC. Very Frustrating.

Tags:Add a product
40
382 views
19 replies
Reply
19 replies
user profile
Seller_OYIZhNU65hkq1

I am having the very same issue. I wish someone had responded to your question.

50
user profile
Seller_1oLQA4PCVjHDP

I listed last night on the app now I can’t. This was not a required field before. Any help?

30
user profile
Seller_OYIZhNU65hkq1

I just spent an hour in a chat with an Amazon person. Her suggestion? Go to https://sellercentral.amazon.com/sbr/ref=xx_shipset_dnav_xx#shipping_templates. This page lists a seller's shipping templates. For each item you wish to sell, in the box that asks for Merchant Shipping Group, give the name of the shipping template you wish to associate with that item. An example--I will type "Migrated Books Template" in the Merchant Shipping Group box. I hope this helps you and others.

12
user profile
Seller_7kbdVXuz41vqE

Im on chat right now with Amazon - have not been able to fix it yet either

20
user profile
Seller_g1jiNjRkK8FHf

post.ill add myself to the list of people who were fine listing yesterday and now this issue is a roadblock.

These HAVEN'T worked:

1) renaming shipping template

2) creating new shipping template

3) typed in various product groups and variations

Hope for some resolution here. Got 50 books ready this afternoon.

Edit: just in case it matters: android, Samsung galaxy, listing FBM books

30
user profile
Seller_B9Rh4m57XWoYK

post.I also started getting the same error on the app yesterday. Im hopeful and Amazon Rep can step in and resolve this.

Seller support seems to be dealing with it on a single user basis going by whatever prompt they are fed.

It seems like a larger problem

10
user profile
KJ_Amazon

Hello @Seller_Amq6hWv9QibZG @Seller_7kbdVXuz41vqE @Seller_g1jiNjRkK8FHf and other sellers reporting issues with the "Merchant Shipping Group" field when listing items on the Seller App.

Thank you for reporting this issue. Our team has shared these reports with our tech partner teams, and they are investigating the issue. If you have filed a support case with screenshots and can share the Case ID here, I can include it as part of their review.

I will post updates in this and related threads as we receive them from our partner teams.

KJ_Amazon

10
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Seller_Amq6hWv9QibZG

Merchant Shipping Group on the Cell Phone App

On the Amazon Seller App on my cell phone, when I go to list an item, everything goes well until I get to the field for the "Merchant Shipping Group". That is only a text filed and it should be a drop down like they have it when you use the PC. On the cell phone app, even if you put the correct merchant group name in the text field, the app will give you an error. Then you have to save the listing as a draft and complete it on a PC. Very Frustrating.

382 views
19 replies
Tags:Add a product
40
Reply
user profile
Seller_Amq6hWv9QibZG

Merchant Shipping Group on the Cell Phone App

On the Amazon Seller App on my cell phone, when I go to list an item, everything goes well until I get to the field for the "Merchant Shipping Group". That is only a text filed and it should be a drop down like they have it when you use the PC. On the cell phone app, even if you put the correct merchant group name in the text field, the app will give you an error. Then you have to save the listing as a draft and complete it on a PC. Very Frustrating.

Tags:Add a product
40
382 views
19 replies
Reply
user profile

Merchant Shipping Group on the Cell Phone App

by Seller_Amq6hWv9QibZG

On the Amazon Seller App on my cell phone, when I go to list an item, everything goes well until I get to the field for the "Merchant Shipping Group". That is only a text filed and it should be a drop down like they have it when you use the PC. On the cell phone app, even if you put the correct merchant group name in the text field, the app will give you an error. Then you have to save the listing as a draft and complete it on a PC. Very Frustrating.

Tags:Add a product
40
382 views
19 replies
Reply
19 replies
19 replies
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user profile
Seller_OYIZhNU65hkq1

I am having the very same issue. I wish someone had responded to your question.

50
user profile
Seller_1oLQA4PCVjHDP

I listed last night on the app now I can’t. This was not a required field before. Any help?

30
user profile
Seller_OYIZhNU65hkq1

I just spent an hour in a chat with an Amazon person. Her suggestion? Go to https://sellercentral.amazon.com/sbr/ref=xx_shipset_dnav_xx#shipping_templates. This page lists a seller's shipping templates. For each item you wish to sell, in the box that asks for Merchant Shipping Group, give the name of the shipping template you wish to associate with that item. An example--I will type "Migrated Books Template" in the Merchant Shipping Group box. I hope this helps you and others.

12
user profile
Seller_7kbdVXuz41vqE

Im on chat right now with Amazon - have not been able to fix it yet either

20
user profile
Seller_g1jiNjRkK8FHf

post.ill add myself to the list of people who were fine listing yesterday and now this issue is a roadblock.

These HAVEN'T worked:

1) renaming shipping template

2) creating new shipping template

3) typed in various product groups and variations

Hope for some resolution here. Got 50 books ready this afternoon.

Edit: just in case it matters: android, Samsung galaxy, listing FBM books

30
user profile
Seller_B9Rh4m57XWoYK

post.I also started getting the same error on the app yesterday. Im hopeful and Amazon Rep can step in and resolve this.

Seller support seems to be dealing with it on a single user basis going by whatever prompt they are fed.

It seems like a larger problem

10
user profile
KJ_Amazon

Hello @Seller_Amq6hWv9QibZG @Seller_7kbdVXuz41vqE @Seller_g1jiNjRkK8FHf and other sellers reporting issues with the "Merchant Shipping Group" field when listing items on the Seller App.

Thank you for reporting this issue. Our team has shared these reports with our tech partner teams, and they are investigating the issue. If you have filed a support case with screenshots and can share the Case ID here, I can include it as part of their review.

I will post updates in this and related threads as we receive them from our partner teams.

KJ_Amazon

10
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user profile
Seller_OYIZhNU65hkq1

I am having the very same issue. I wish someone had responded to your question.

50
user profile
Seller_OYIZhNU65hkq1

I am having the very same issue. I wish someone had responded to your question.

50
Reply
user profile
Seller_1oLQA4PCVjHDP

I listed last night on the app now I can’t. This was not a required field before. Any help?

30
user profile
Seller_1oLQA4PCVjHDP

I listed last night on the app now I can’t. This was not a required field before. Any help?

30
Reply
user profile
Seller_OYIZhNU65hkq1

I just spent an hour in a chat with an Amazon person. Her suggestion? Go to https://sellercentral.amazon.com/sbr/ref=xx_shipset_dnav_xx#shipping_templates. This page lists a seller's shipping templates. For each item you wish to sell, in the box that asks for Merchant Shipping Group, give the name of the shipping template you wish to associate with that item. An example--I will type "Migrated Books Template" in the Merchant Shipping Group box. I hope this helps you and others.

12
user profile
Seller_OYIZhNU65hkq1

I just spent an hour in a chat with an Amazon person. Her suggestion? Go to https://sellercentral.amazon.com/sbr/ref=xx_shipset_dnav_xx#shipping_templates. This page lists a seller's shipping templates. For each item you wish to sell, in the box that asks for Merchant Shipping Group, give the name of the shipping template you wish to associate with that item. An example--I will type "Migrated Books Template" in the Merchant Shipping Group box. I hope this helps you and others.

12
Reply
user profile
Seller_7kbdVXuz41vqE

Im on chat right now with Amazon - have not been able to fix it yet either

20
user profile
Seller_7kbdVXuz41vqE

Im on chat right now with Amazon - have not been able to fix it yet either

20
Reply
user profile
Seller_g1jiNjRkK8FHf

post.ill add myself to the list of people who were fine listing yesterday and now this issue is a roadblock.

These HAVEN'T worked:

1) renaming shipping template

2) creating new shipping template

3) typed in various product groups and variations

Hope for some resolution here. Got 50 books ready this afternoon.

Edit: just in case it matters: android, Samsung galaxy, listing FBM books

30
user profile
Seller_g1jiNjRkK8FHf

post.ill add myself to the list of people who were fine listing yesterday and now this issue is a roadblock.

These HAVEN'T worked:

1) renaming shipping template

2) creating new shipping template

3) typed in various product groups and variations

Hope for some resolution here. Got 50 books ready this afternoon.

Edit: just in case it matters: android, Samsung galaxy, listing FBM books

30
Reply
user profile
Seller_B9Rh4m57XWoYK

post.I also started getting the same error on the app yesterday. Im hopeful and Amazon Rep can step in and resolve this.

Seller support seems to be dealing with it on a single user basis going by whatever prompt they are fed.

It seems like a larger problem

10
user profile
Seller_B9Rh4m57XWoYK

post.I also started getting the same error on the app yesterday. Im hopeful and Amazon Rep can step in and resolve this.

Seller support seems to be dealing with it on a single user basis going by whatever prompt they are fed.

It seems like a larger problem

10
Reply
user profile
KJ_Amazon

Hello @Seller_Amq6hWv9QibZG @Seller_7kbdVXuz41vqE @Seller_g1jiNjRkK8FHf and other sellers reporting issues with the "Merchant Shipping Group" field when listing items on the Seller App.

Thank you for reporting this issue. Our team has shared these reports with our tech partner teams, and they are investigating the issue. If you have filed a support case with screenshots and can share the Case ID here, I can include it as part of their review.

I will post updates in this and related threads as we receive them from our partner teams.

KJ_Amazon

10
user profile
KJ_Amazon

Hello @Seller_Amq6hWv9QibZG @Seller_7kbdVXuz41vqE @Seller_g1jiNjRkK8FHf and other sellers reporting issues with the "Merchant Shipping Group" field when listing items on the Seller App.

Thank you for reporting this issue. Our team has shared these reports with our tech partner teams, and they are investigating the issue. If you have filed a support case with screenshots and can share the Case ID here, I can include it as part of their review.

I will post updates in this and related threads as we receive them from our partner teams.

KJ_Amazon

10
Reply
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