Subject: Urgent Help Needed: Utility Patent Issue with Jaw Exerciser Product
Hi everyone,
I'm Shafi, a small business owner facing a significant challenge with one of our products. On April 17th, our jaw exerciser (ASINs: B0CYTHQ31B, B0CYTRM3XM, B0CYTKQ4JX, B0CYTHQ31B) received a utility patent strike from the brand Jawzrsize, owned by Brandon.
We immediately removed the listing, initiated FBA removals (which cost us over $200), and attempted to contact Brandon multiple times, but received no response. Despite our efforts, Amazon continues to reject our appeals because we lack a legal consular letter of non-infringement or a court letter.
As a small business, we are unable to afford the high costs associated with obtaining this specific documentation. Amazon has now given us 180 days to submit the required documents, or our account will be deactivated.
We are seeking advice and assistance on the following:
Patent Dispute Experiences: Can anyone share their experiences and solutions in dealing with utility patent claims from larger brands?
Alternative Solutions: Are there any alternative steps we can take to resolve this issue without incurring significant legal costs?
We appreciate any guidance, suggestions, or resources you can provide. This is our first time dealing with such an issue, and we are eager to resolve it to continue our business operations.
Thank you for your support!
Best regards,
Account manager
Subject: Urgent Help Needed: Utility Patent Issue with Jaw Exerciser Product
Hi everyone,
I'm Shafi, a small business owner facing a significant challenge with one of our products. On April 17th, our jaw exerciser (ASINs: B0CYTHQ31B, B0CYTRM3XM, B0CYTKQ4JX, B0CYTHQ31B) received a utility patent strike from the brand Jawzrsize, owned by Brandon.
We immediately removed the listing, initiated FBA removals (which cost us over $200), and attempted to contact Brandon multiple times, but received no response. Despite our efforts, Amazon continues to reject our appeals because we lack a legal consular letter of non-infringement or a court letter.
As a small business, we are unable to afford the high costs associated with obtaining this specific documentation. Amazon has now given us 180 days to submit the required documents, or our account will be deactivated.
We are seeking advice and assistance on the following:
Patent Dispute Experiences: Can anyone share their experiences and solutions in dealing with utility patent claims from larger brands?
Alternative Solutions: Are there any alternative steps we can take to resolve this issue without incurring significant legal costs?
We appreciate any guidance, suggestions, or resources you can provide. This is our first time dealing with such an issue, and we are eager to resolve it to continue our business operations.
Thank you for your support!
Best regards,
Account manager
3 replies
LeviDylan_Amazon
Hello @Seller_u4g0KM14MXowE,
Thank you for reaching out on the Seller Forums.
I'm Shafi, a small business owner facing a significant challenge with one of our products. On April 17th, our jaw exerciser (ASINs: B0CYTHQ31B, B0CYTRM3XM, B0CYTKQ4JX, B0CYTHQ31B) received a utility patent strike from the brand Jawzrsize, owned by Brandon.
We immediately removed the listing, initiated FBA removals (which cost us over $200), and attempted to contact Brandon multiple times, but received no response. Despite our efforts, Amazon continues to reject our appeals because we lack a legal consular letter of non-infringement or a court letter.
I see that you have received intellectual property complaints, specifically for utility patent and you have questions about how to resolve this successfully.
To resolve this, you will be required to submit either a letter of non-infringement issued by legal counsel or obtain a retraction of the complaint from the rights owner. If you are not able to obtain either one, the violations will remain on your account for 180 days.
The 180 day mark is how long the violations will affect your account health rating score and remain on your account. Can you share what your account health rating is currently? If you have an at-risk banner at the top of your account health page, is there a submit appeal button within the banner? If so, you must submit an appeal within 72 hours or your account may be deactivated. If not, this is a warning at this time.
I look forward to learning more, so we can guide you the best. Once you have reviewed the information and questions above, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
