I hope maybe one of the mods can help me out. Cases 17695165051, 17809688451, 17752754601, 17727369611,17752784971.

I am tired of having the fba customer service [Moderator Edit: removed inappropriate commentary] non-returnable items from sellers.

I have like a dozen recent orders, some of which were expensive (over $100), be refunded and of course amazon refuses to reimburse.

As I understand it, customers must provide evidence that an item is defective or damaged in order to be refunded for a non-returnable item since THEY GET TO KEEP IT. It's written right on non-returnable listings when you click the non-returnable hyperlink.

When I fulfill these fbm, I never have this issue. Sure, customers will still try to lie here and there, but when I ask for images and proof, they disappear and never respond (because they're lying). I did FBA exclusively for over 9 years, and it wasn't until I decided to go FBM (due to how much inventory amazon "loses") that I realized how much customers lie and try to steal from Amazon and it's sellers.

Amazon says they will only reimburse if it is their fault. Well, if the item arrived damaged to the customer and it was FBA, IT IS THEIR FAULT. If it did not arrive at all, IT IS ALSO THEIR FAULT.

And if it was defective, the customer must provide proof showing how.

I sell a lot of non returnable items, but some of them I can't do FBM because they are either too big for me to store, or I just can't compete with the fba sellers on the listing for a decent margin or buy box percentage.

My margins are so slim on some of these that one or 2 "no problem, keep the item" responses from fba customer service reps, wipe out the profit for every other one of those items bought and sold during that time period. But Amazon wants us to give a good deal to the customer with good prices right? It can't be both. We either over-charge customers to account for their fraud, or we hold Amazon and the customer accountable to the truth