Expired Product Claim
We sell food items that have best before dates. We are very careful not to send items that are expired or near expiry. We have noticed that Amazons system automatically files a claim against us if the customer asks about expiration date in a message. We have about a dozen examples of this over the past few years but ill show the most recent one. They are simply asking about expiration date because they couldn't see it. This is the customers first purchase with us so we did not sell the bag they had issues with previously.
Can a Mod tell me why these claims are filed without the expiration date actually being an issue? The be clear, this does not appear to be coming from the customer as every single time a customer asks us about the expiration date we get a claim. This seems very unreasonable.
Expired Product Claim
We sell food items that have best before dates. We are very careful not to send items that are expired or near expiry. We have noticed that Amazons system automatically files a claim against us if the customer asks about expiration date in a message. We have about a dozen examples of this over the past few years but ill show the most recent one. They are simply asking about expiration date because they couldn't see it. This is the customers first purchase with us so we did not sell the bag they had issues with previously.
Can a Mod tell me why these claims are filed without the expiration date actually being an issue? The be clear, this does not appear to be coming from the customer as every single time a customer asks us about the expiration date we get a claim. This seems very unreasonable.
2 replies
Atlas_Amazon
Hello @Canada_Direct_Sales
Thank you for the information provided regarding the concerns over the expiration date and the communications with your customers. The claim is likely a result of the mention of concern over the expiration attached to the product. If there are concerns over the date not being found or it being expired, our team will ask for evidence that it is compliant for the safety of the customers.
We would recommend disputing the violation with the messaging from the customers showing that the issue was able to be resolved. Have you taken any action on the issue as of now? Would you be able to provide the specific messaging you received regarding the concern?
Any other details or information you have relating to this situation should be provided to this thread for a better understanding of your concern.
Best,
Atlas
