Urgent Request for ASIN Reactivation – Case ID 17978972891
Dear Amazon Support,
I am urgently requesting assistance regarding the removal of our product listing (Parent ASIN: B0FDYFM5TG, with two child ASINs: B0FDXVHH7H and B0FDXLY4PR), which has been classified as a Class I medical device.
Please note that this product is a standard pair of safety glasses and is not intended for any medical use. It does not have any medical functions or applications. Despite this, the listings were removed from the catalog, and we were advised to provide additional evidence of compliance.
We have carefully reviewed and removed all medical-related language from the product detail pages that may have contributed to this misclassification. However, we are still being informed that the ASINs cannot be reactivated.
The latest notification from Amazon states:
"What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance."
In Case ID 17978972891, we have reiterated multiple times that our product is not a medical supply. We have also submitted clear evidence, including product packaging and images, showing that it is a non-medical item. Despite several submissions, the issue remains unresolved.
We kindly request your urgent support in reviewing our case again. Please advise us specifically on any remaining prohibited content, or provide clarification on what further documentation is required for reactivation.
Urgent Request for ASIN Reactivation – Case ID 17978972891
Dear Amazon Support,
I am urgently requesting assistance regarding the removal of our product listing (Parent ASIN: B0FDYFM5TG, with two child ASINs: B0FDXVHH7H and B0FDXLY4PR), which has been classified as a Class I medical device.
Please note that this product is a standard pair of safety glasses and is not intended for any medical use. It does not have any medical functions or applications. Despite this, the listings were removed from the catalog, and we were advised to provide additional evidence of compliance.
We have carefully reviewed and removed all medical-related language from the product detail pages that may have contributed to this misclassification. However, we are still being informed that the ASINs cannot be reactivated.
The latest notification from Amazon states:
"What actions do I need to take?
To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance."
In Case ID 17978972891, we have reiterated multiple times that our product is not a medical supply. We have also submitted clear evidence, including product packaging and images, showing that it is a non-medical item. Despite several submissions, the issue remains unresolved.
We kindly request your urgent support in reviewing our case again. Please advise us specifically on any remaining prohibited content, or provide clarification on what further documentation is required for reactivation.