Undeliverable as Addressed - best way to handle
With increasing sales, Undeliverable as Addressed returns become more frequent. When you start to have multiple each week, you start thinking about the unnecessary shipping costs your business is eating, due to people not addressing their orders properly.
I found this page on Amazon, with this guidance:
"What do I do if the item is undeliverable?
However, when you go to issue a refund for an Undeliverable as Addressed order, there is no option to deduct the cost of the shipping label on the refunds page.
Is the above guidance outdated? Can a Mod jump in and say whether it is still possible to deduct the cost of the shipping label, in the case of Undeliverable as Addressed Orders?
What is the best way to address them, if we'd rather not absorb the cost of shipping orders to people who address their orders incorrectly, or vacate the premises? (We buy most of our postage through Amazon.)
Undeliverable as Addressed - best way to handle
With increasing sales, Undeliverable as Addressed returns become more frequent. When you start to have multiple each week, you start thinking about the unnecessary shipping costs your business is eating, due to people not addressing their orders properly.
I found this page on Amazon, with this guidance:
"What do I do if the item is undeliverable?
However, when you go to issue a refund for an Undeliverable as Addressed order, there is no option to deduct the cost of the shipping label on the refunds page.
Is the above guidance outdated? Can a Mod jump in and say whether it is still possible to deduct the cost of the shipping label, in the case of Undeliverable as Addressed Orders?
What is the best way to address them, if we'd rather not absorb the cost of shipping orders to people who address their orders incorrectly, or vacate the premises? (We buy most of our postage through Amazon.)
2 replies
Seller_AXC06kcsKI1qG
do you charge for shipping or are your offers “ free shipping”?
If free shipping you are not given an option to deduct your “actual “ shippings costs.
You could always upload an “adjustments” template to issue a refund or increase prices a few cents to cover any such address delivery issues.
https://sellercentral.amazon.com/order-reports-and-feeds/feeds/adjustments#
Veronica_Amazon
Hello @Seller_vl5tX2yN12YmO,
Thanks for the post! In circumstances when a buyer returns an item because they changed their mind, and Amazon charged your account upfront for return shipping (occurs when buyer uses Amazon’s Prepaid returns for seller fulfilled orders), you may choose to pass along the cost of return shipping to the buyer. To charge a buyer for their return shipping, click on the Charge amount box under the Additional Refunds/Charges section of the Refund Order page. To learn more, please feel free to take a look at this help page, specifically the Charge or Refund Return shipping section.
Kindest regards,
Veronica_Amazon
