Frequently Returned Item
Customers are regularly buying several sizes of our product and returning the size that does not fit - allegedly for poor quality. Not only does this hurt our business, we now got hit with the "Frequently Returned Item" badge. This is a medical product with a 4.3 star rating (not fashion but still sized). Are you really telling me that Amazon's AI is not smart enough to see the difference between genuine quality related returns and clients gaming the system?
Frequently Returned Item
Customers are regularly buying several sizes of our product and returning the size that does not fit - allegedly for poor quality. Not only does this hurt our business, we now got hit with the "Frequently Returned Item" badge. This is a medical product with a 4.3 star rating (not fashion but still sized). Are you really telling me that Amazon's AI is not smart enough to see the difference between genuine quality related returns and clients gaming the system?
8 replies
Quincy_Amazon
Hello @Seller_L0MPrHcLqvaZY
Thank you for posting your inquiry to the Forums.
I understand that sometimes buyers utilize the wrong return reason code when returning items. In those cases, if the buyer is refunded by Amazon via Refund at First Scan, you can file a SAFE-T Claim to request reimbursement for return shipping costs. In cases where you are initiating the refund, you can charge a restocking fee based on the guidelines provided.
For out of policy returns, you have the choice to either accept the return request or deny. If you decide to deny the return request, send a detailed response to the buyer using Buyer-Seller Messages and resolve the concern.
I have included some help pages below for your reference if needed:
- Prepaid returns for seller-fulfilled orders
- Returns, refunds, cancellations, and claims
- Frequently returned item badge
Regards,
Quincy_Amazon
Seller_24FzucbyGtgZS
We had the Halloween returns - purchased items and 1st week in November "no longer needed".
Buyer faulted (and used so not resellable) yet we have to pay return shipping along with giving a full refund.
Amazon STOP STEALING FROM 3P SELLERS.
Seller_AwOneXSQzYNcQ
Our store received a huge amount of Halloween returns in November.
Now the product is also labeled as Frequently returned item.
What do we need to do?
Seller_tRzhFrZEFJKpV
one of our items ruturn rating is 7.8%, average of this catalog return rating is about 10%, but our items marked Frequently Returned Item.
