Canada Post Strike Feedback Still Not Removed. Why?
I began selling in Canada just a few days before the Strike. During that time, I shipped several hundred packages, but the disruption led to a flood of negative feedback, causing me to lose the Buybox. I commented on @Daryl_Amazon post regarding feedback removal, but none of the negative reviews have been addressed. Whenever I create support cases, I receive generic responses explaining why the feedback cannot be removed. All of the negative feedback I received stems directly from issues that occurred during the Strike.
702-8898987-0835448
702-9307033-0785044
701-8719657-3665007
701-7321111-8511419
702-5319381-5938668
701-6601435-5223434
702-4755070-3851413
701-4575082-7245047
701-1419566-4556210
702-4464116-8077823
701-9673869-8928235
702-9404327-4441039
701-5586459-0169063
702-5451105-7634618
702-4530528-9616202
702-9379010-8373834
701-5579119-9962650
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
Canada Post Strike Feedback Still Not Removed. Why?
I began selling in Canada just a few days before the Strike. During that time, I shipped several hundred packages, but the disruption led to a flood of negative feedback, causing me to lose the Buybox. I commented on @Daryl_Amazon post regarding feedback removal, but none of the negative reviews have been addressed. Whenever I create support cases, I receive generic responses explaining why the feedback cannot be removed. All of the negative feedback I received stems directly from issues that occurred during the Strike.
702-8898987-0835448
702-9307033-0785044
701-8719657-3665007
701-7321111-8511419
702-5319381-5938668
701-6601435-5223434
702-4755070-3851413
701-4575082-7245047
701-1419566-4556210
702-4464116-8077823
701-9673869-8928235
702-9404327-4441039
701-5586459-0169063
702-5451105-7634618
702-4530528-9616202
702-9379010-8373834
701-5579119-9962650
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
30 replies
Seller_rD9y4CJYcbySm
I think they realized the problem was a lot bigger than they thought, and they have no resources to deal with this issue. This is exactly why Amazon should have stepped up and put something in place prior to the strike to protect sellers from this metrics disaster to our accounts.
Seller_oqtXkkPfwFChS
Is anyone able to help me out? @Ricardo_Amazon@Daryl_Amazon@Nano_Amazon@Sunnie_Amazon @Lucre_Amzn@Jurgen_Amazon@Christine_Amazon
Seller_kh9vyPjUBwpT5
I have the same situation, I lost my Buybox, the alert that the account might be deactivated made me anxious and I had to stop the sale, now I'm waiting for them to deal with the negative feedback, hopefully someone can help us remove these bad reviews due to the Canada Post strike.
They are too busy, many sellers have the same problem and repeat posts keep them busy. However I'm worried that I won't be able to wait for the day they process it and my store will be closed because of the ODR, I'm a new seller and this is really bad experience.
Order ID: 702-7596647-6357852
Case ID: 16744509051
Feedback Comment: Je n'ai pas reçu larticle
Date of Submission: 2024/11/28
----------
Order ID: 702-9115984-1509825
Case ID: 16787295701
Feedback Comment: Have not received it yet, don't know why I'm being ask to review it when it still shows in transit.
Date of Submission: 2024/12/05
----------
Order ID: 702-1955912-7445821
Case ID: 16848090751
Feedback Comment: Suppose to arrive early Decemeber, got a message on Amazon that if I don't recieve my items that they will issue a refund after Dec 19th. Ordered items on November 21st.
Date of Submission: 2024/12/15
---------
Order ID: 702-8920609-6765049
Case ID: 16864167261
Feedback Comment: Vous ne me remboursez pas vous m'avez volé
Date of Submission: 2024/12/16
----------
Order ID: 702-0801588-0217828
Case ID: 16929915171
Feedback Comment: Was delivered to Vancouver customs on the second of December, no movement since. Yun Tracking provides no support, just says delivered to local carrier with no mention of who the local carrier is. Would be nice to know. Do not use, their tracking is garbage and will lose your package.
Date of Submission: 2024/12/29
@Ricardo_Amazon
@Daryl_Amazon
@Nano_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Jurgen_Amazon
@Christine_Amazon
Seller_oqtXkkPfwFChS
Upon checking today, some were removed but several still remain. I still dont have the buybox due to the number of negative complaints. All of the following were orders affected by the Strike.
The order numbers are
702-5451105-7634618
702-4530528-9616202
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
702-6816290-1094662
Seller_iDMODRJVedjiw
Hi,
I’m sorry to hear about your situation—it’s incredibly frustrating to face this due to circumstances beyond your control. To address the negative feedback:
1. Escalate your cases with Seller Support and provide clear documentation of the Canada Post strike’s impact.
2. Reference Amazon’s feedback removal policy, which may allow removal if it’s unrelated to your service but due to carrier issues.
3. Reach out to @AmazonHelp on social media for additional assistance.
Stay persistent, and hopefully, they’ll address your concerns soon. Best of luck!
Best regards,
Ricardo_Amazon
Hey @Seller_rD9y4CJYcbySm,
I started addressing the feedback removal situation yesterday. Hopefully I will be done by end of day.
Seller_MsCEZiCbwLa0y
Subject: Request for Review of A-to-Z Claims Impact
@Ricardo_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR):
• Order ID: 701-6856996-9349040
• Order ID: 701-5043985-9625069 (Case ID: 16982355621)
• Order ID: 701-5266227-3865048 (Case ID: 16982293451)
• Order ID: 702-6258536-5651411 (Case ID: 16943197311)
• Order ID: 702-8820591-5964220
• Order ID: 701-4662295-8524236 (Case ID: 16939235981)
• Order ID: 702-8274742-3759402
• Order ID: 701-2638563-7456200 (Case ID: 16934358131)
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction, acknowledging that filing an A-to-Z claim was a mistake.
Some of these claims are marked as transferred, but others remain unresolved. I kindly request your review to ensure these claims do not negatively impact my account health or ODR, as the issues have been addressed and resolved with customers.
Thank you for your understanding and assistance.
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Due to the Canada Post strike, the busy holiday season, and challenging winter conditions, unfortunately, there were unexpected delays outside of our control. As a result, our store has received negative feedback and A-to-Z claims. This has led to an increase in our ODR and has negatively impacted our account health.Customer satisfaction is our top priority, and we are seeking solutions to mitigate the impact of these negative reviews on our business. Could you kindly assist us in this matter?Thank you in advance for your support.
701-9048364-2271415
702-2462675-3173038
702-1284797-0500256
702-3748421-1161831
702-5328285-9459434
702-2107808-7925008
702-3760181-3740267
701-1353919-6698653
702-4731266-5845858
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims that have affected my Order Defect Rate (ODR) during the Canada Post strike: these issues are entirely due to circumstances beyond our control. The delivery delays caused by the strike, along with subsequent customer complaints, have occurred outside of our influence. Therefore, I kindly request that you review these claims and take into consideration that they were caused by factors outside of our control.
We always prioritize customer satisfaction and make every effort to ensure orders are delivered on time and securely. However, this exceptional situation has had unforeseen effects on all parties and was beyond our control.
I kindly request that the necessary adjustments be made to ensure my ODR is not negatively impacted. Thank you in advance for your assistance.
Best regards,
702-0906977-4040262
701-1664805-5047458
Canada Post Strike Feedback Still Not Removed. Why?
I began selling in Canada just a few days before the Strike. During that time, I shipped several hundred packages, but the disruption led to a flood of negative feedback, causing me to lose the Buybox. I commented on @Daryl_Amazon post regarding feedback removal, but none of the negative reviews have been addressed. Whenever I create support cases, I receive generic responses explaining why the feedback cannot be removed. All of the negative feedback I received stems directly from issues that occurred during the Strike.
702-8898987-0835448
702-9307033-0785044
701-8719657-3665007
701-7321111-8511419
702-5319381-5938668
701-6601435-5223434
702-4755070-3851413
701-4575082-7245047
701-1419566-4556210
702-4464116-8077823
701-9673869-8928235
702-9404327-4441039
701-5586459-0169063
702-5451105-7634618
702-4530528-9616202
702-9379010-8373834
701-5579119-9962650
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
Canada Post Strike Feedback Still Not Removed. Why?
I began selling in Canada just a few days before the Strike. During that time, I shipped several hundred packages, but the disruption led to a flood of negative feedback, causing me to lose the Buybox. I commented on @Daryl_Amazon post regarding feedback removal, but none of the negative reviews have been addressed. Whenever I create support cases, I receive generic responses explaining why the feedback cannot be removed. All of the negative feedback I received stems directly from issues that occurred during the Strike.
702-8898987-0835448
702-9307033-0785044
701-8719657-3665007
701-7321111-8511419
702-5319381-5938668
701-6601435-5223434
702-4755070-3851413
701-4575082-7245047
701-1419566-4556210
702-4464116-8077823
701-9673869-8928235
702-9404327-4441039
701-5586459-0169063
702-5451105-7634618
702-4530528-9616202
702-9379010-8373834
701-5579119-9962650
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
Canada Post Strike Feedback Still Not Removed. Why?
I began selling in Canada just a few days before the Strike. During that time, I shipped several hundred packages, but the disruption led to a flood of negative feedback, causing me to lose the Buybox. I commented on @Daryl_Amazon post regarding feedback removal, but none of the negative reviews have been addressed. Whenever I create support cases, I receive generic responses explaining why the feedback cannot be removed. All of the negative feedback I received stems directly from issues that occurred during the Strike.
702-8898987-0835448
702-9307033-0785044
701-8719657-3665007
701-7321111-8511419
702-5319381-5938668
701-6601435-5223434
702-4755070-3851413
701-4575082-7245047
701-1419566-4556210
702-4464116-8077823
701-9673869-8928235
702-9404327-4441039
701-5586459-0169063
702-5451105-7634618
702-4530528-9616202
702-9379010-8373834
701-5579119-9962650
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
30 replies
30 replies
Seller_rD9y4CJYcbySm
I think they realized the problem was a lot bigger than they thought, and they have no resources to deal with this issue. This is exactly why Amazon should have stepped up and put something in place prior to the strike to protect sellers from this metrics disaster to our accounts.
Seller_oqtXkkPfwFChS
Is anyone able to help me out? @Ricardo_Amazon@Daryl_Amazon@Nano_Amazon@Sunnie_Amazon @Lucre_Amzn@Jurgen_Amazon@Christine_Amazon
Seller_kh9vyPjUBwpT5
I have the same situation, I lost my Buybox, the alert that the account might be deactivated made me anxious and I had to stop the sale, now I'm waiting for them to deal with the negative feedback, hopefully someone can help us remove these bad reviews due to the Canada Post strike.
They are too busy, many sellers have the same problem and repeat posts keep them busy. However I'm worried that I won't be able to wait for the day they process it and my store will be closed because of the ODR, I'm a new seller and this is really bad experience.
Order ID: 702-7596647-6357852
Case ID: 16744509051
Feedback Comment: Je n'ai pas reçu larticle
Date of Submission: 2024/11/28
----------
Order ID: 702-9115984-1509825
Case ID: 16787295701
Feedback Comment: Have not received it yet, don't know why I'm being ask to review it when it still shows in transit.
Date of Submission: 2024/12/05
----------
Order ID: 702-1955912-7445821
Case ID: 16848090751
Feedback Comment: Suppose to arrive early Decemeber, got a message on Amazon that if I don't recieve my items that they will issue a refund after Dec 19th. Ordered items on November 21st.
Date of Submission: 2024/12/15
---------
Order ID: 702-8920609-6765049
Case ID: 16864167261
Feedback Comment: Vous ne me remboursez pas vous m'avez volé
Date of Submission: 2024/12/16
----------
Order ID: 702-0801588-0217828
Case ID: 16929915171
Feedback Comment: Was delivered to Vancouver customs on the second of December, no movement since. Yun Tracking provides no support, just says delivered to local carrier with no mention of who the local carrier is. Would be nice to know. Do not use, their tracking is garbage and will lose your package.
Date of Submission: 2024/12/29
@Ricardo_Amazon
@Daryl_Amazon
@Nano_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Jurgen_Amazon
@Christine_Amazon
Seller_oqtXkkPfwFChS
Upon checking today, some were removed but several still remain. I still dont have the buybox due to the number of negative complaints. All of the following were orders affected by the Strike.
The order numbers are
702-5451105-7634618
702-4530528-9616202
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
702-6816290-1094662
Seller_iDMODRJVedjiw
Hi,
I’m sorry to hear about your situation—it’s incredibly frustrating to face this due to circumstances beyond your control. To address the negative feedback:
1. Escalate your cases with Seller Support and provide clear documentation of the Canada Post strike’s impact.
2. Reference Amazon’s feedback removal policy, which may allow removal if it’s unrelated to your service but due to carrier issues.
3. Reach out to @AmazonHelp on social media for additional assistance.
Stay persistent, and hopefully, they’ll address your concerns soon. Best of luck!
Best regards,
Ricardo_Amazon
Hey @Seller_rD9y4CJYcbySm,
I started addressing the feedback removal situation yesterday. Hopefully I will be done by end of day.
Seller_MsCEZiCbwLa0y
Subject: Request for Review of A-to-Z Claims Impact
@Ricardo_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR):
• Order ID: 701-6856996-9349040
• Order ID: 701-5043985-9625069 (Case ID: 16982355621)
• Order ID: 701-5266227-3865048 (Case ID: 16982293451)
• Order ID: 702-6258536-5651411 (Case ID: 16943197311)
• Order ID: 702-8820591-5964220
• Order ID: 701-4662295-8524236 (Case ID: 16939235981)
• Order ID: 702-8274742-3759402
• Order ID: 701-2638563-7456200 (Case ID: 16934358131)
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction, acknowledging that filing an A-to-Z claim was a mistake.
Some of these claims are marked as transferred, but others remain unresolved. I kindly request your review to ensure these claims do not negatively impact my account health or ODR, as the issues have been addressed and resolved with customers.
Thank you for your understanding and assistance.
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Due to the Canada Post strike, the busy holiday season, and challenging winter conditions, unfortunately, there were unexpected delays outside of our control. As a result, our store has received negative feedback and A-to-Z claims. This has led to an increase in our ODR and has negatively impacted our account health.Customer satisfaction is our top priority, and we are seeking solutions to mitigate the impact of these negative reviews on our business. Could you kindly assist us in this matter?Thank you in advance for your support.
701-9048364-2271415
702-2462675-3173038
702-1284797-0500256
702-3748421-1161831
702-5328285-9459434
702-2107808-7925008
702-3760181-3740267
701-1353919-6698653
702-4731266-5845858
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims that have affected my Order Defect Rate (ODR) during the Canada Post strike: these issues are entirely due to circumstances beyond our control. The delivery delays caused by the strike, along with subsequent customer complaints, have occurred outside of our influence. Therefore, I kindly request that you review these claims and take into consideration that they were caused by factors outside of our control.
We always prioritize customer satisfaction and make every effort to ensure orders are delivered on time and securely. However, this exceptional situation has had unforeseen effects on all parties and was beyond our control.
I kindly request that the necessary adjustments be made to ensure my ODR is not negatively impacted. Thank you in advance for your assistance.
Best regards,
702-0906977-4040262
701-1664805-5047458
Seller_rD9y4CJYcbySm
I think they realized the problem was a lot bigger than they thought, and they have no resources to deal with this issue. This is exactly why Amazon should have stepped up and put something in place prior to the strike to protect sellers from this metrics disaster to our accounts.
Seller_rD9y4CJYcbySm
I think they realized the problem was a lot bigger than they thought, and they have no resources to deal with this issue. This is exactly why Amazon should have stepped up and put something in place prior to the strike to protect sellers from this metrics disaster to our accounts.
Seller_oqtXkkPfwFChS
Is anyone able to help me out? @Ricardo_Amazon@Daryl_Amazon@Nano_Amazon@Sunnie_Amazon @Lucre_Amzn@Jurgen_Amazon@Christine_Amazon
Seller_oqtXkkPfwFChS
Is anyone able to help me out? @Ricardo_Amazon@Daryl_Amazon@Nano_Amazon@Sunnie_Amazon @Lucre_Amzn@Jurgen_Amazon@Christine_Amazon
Seller_kh9vyPjUBwpT5
I have the same situation, I lost my Buybox, the alert that the account might be deactivated made me anxious and I had to stop the sale, now I'm waiting for them to deal with the negative feedback, hopefully someone can help us remove these bad reviews due to the Canada Post strike.
They are too busy, many sellers have the same problem and repeat posts keep them busy. However I'm worried that I won't be able to wait for the day they process it and my store will be closed because of the ODR, I'm a new seller and this is really bad experience.
Order ID: 702-7596647-6357852
Case ID: 16744509051
Feedback Comment: Je n'ai pas reçu larticle
Date of Submission: 2024/11/28
----------
Order ID: 702-9115984-1509825
Case ID: 16787295701
Feedback Comment: Have not received it yet, don't know why I'm being ask to review it when it still shows in transit.
Date of Submission: 2024/12/05
----------
Order ID: 702-1955912-7445821
Case ID: 16848090751
Feedback Comment: Suppose to arrive early Decemeber, got a message on Amazon that if I don't recieve my items that they will issue a refund after Dec 19th. Ordered items on November 21st.
Date of Submission: 2024/12/15
---------
Order ID: 702-8920609-6765049
Case ID: 16864167261
Feedback Comment: Vous ne me remboursez pas vous m'avez volé
Date of Submission: 2024/12/16
----------
Order ID: 702-0801588-0217828
Case ID: 16929915171
Feedback Comment: Was delivered to Vancouver customs on the second of December, no movement since. Yun Tracking provides no support, just says delivered to local carrier with no mention of who the local carrier is. Would be nice to know. Do not use, their tracking is garbage and will lose your package.
Date of Submission: 2024/12/29
@Ricardo_Amazon
@Daryl_Amazon
@Nano_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Jurgen_Amazon
@Christine_Amazon
Seller_kh9vyPjUBwpT5
I have the same situation, I lost my Buybox, the alert that the account might be deactivated made me anxious and I had to stop the sale, now I'm waiting for them to deal with the negative feedback, hopefully someone can help us remove these bad reviews due to the Canada Post strike.
They are too busy, many sellers have the same problem and repeat posts keep them busy. However I'm worried that I won't be able to wait for the day they process it and my store will be closed because of the ODR, I'm a new seller and this is really bad experience.
Order ID: 702-7596647-6357852
Case ID: 16744509051
Feedback Comment: Je n'ai pas reçu larticle
Date of Submission: 2024/11/28
----------
Order ID: 702-9115984-1509825
Case ID: 16787295701
Feedback Comment: Have not received it yet, don't know why I'm being ask to review it when it still shows in transit.
Date of Submission: 2024/12/05
----------
Order ID: 702-1955912-7445821
Case ID: 16848090751
Feedback Comment: Suppose to arrive early Decemeber, got a message on Amazon that if I don't recieve my items that they will issue a refund after Dec 19th. Ordered items on November 21st.
Date of Submission: 2024/12/15
---------
Order ID: 702-8920609-6765049
Case ID: 16864167261
Feedback Comment: Vous ne me remboursez pas vous m'avez volé
Date of Submission: 2024/12/16
----------
Order ID: 702-0801588-0217828
Case ID: 16929915171
Feedback Comment: Was delivered to Vancouver customs on the second of December, no movement since. Yun Tracking provides no support, just says delivered to local carrier with no mention of who the local carrier is. Would be nice to know. Do not use, their tracking is garbage and will lose your package.
Date of Submission: 2024/12/29
@Ricardo_Amazon
@Daryl_Amazon
@Nano_Amazon
@Sunnie_Amazon
@Lucre_Amzn
@Jurgen_Amazon
@Christine_Amazon
Seller_oqtXkkPfwFChS
Upon checking today, some were removed but several still remain. I still dont have the buybox due to the number of negative complaints. All of the following were orders affected by the Strike.
The order numbers are
702-5451105-7634618
702-4530528-9616202
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
702-6816290-1094662
Seller_oqtXkkPfwFChS
Upon checking today, some were removed but several still remain. I still dont have the buybox due to the number of negative complaints. All of the following were orders affected by the Strike.
The order numbers are
702-5451105-7634618
702-4530528-9616202
701-3161082-2289852
701-6475760-6243458
702-6256881-0461006
702-6087763-8903401
702-4994698-9269029
701-5091643-9805869
702-5744179-1169826
702-5630747-0762609
702-7843641-4802656
702-2014923-3776252
702-6762952-9788245
702-6816290-1094662
Seller_iDMODRJVedjiw
Hi,
I’m sorry to hear about your situation—it’s incredibly frustrating to face this due to circumstances beyond your control. To address the negative feedback:
1. Escalate your cases with Seller Support and provide clear documentation of the Canada Post strike’s impact.
2. Reference Amazon’s feedback removal policy, which may allow removal if it’s unrelated to your service but due to carrier issues.
3. Reach out to @AmazonHelp on social media for additional assistance.
Stay persistent, and hopefully, they’ll address your concerns soon. Best of luck!
Best regards,
Seller_iDMODRJVedjiw
Hi,
I’m sorry to hear about your situation—it’s incredibly frustrating to face this due to circumstances beyond your control. To address the negative feedback:
1. Escalate your cases with Seller Support and provide clear documentation of the Canada Post strike’s impact.
2. Reference Amazon’s feedback removal policy, which may allow removal if it’s unrelated to your service but due to carrier issues.
3. Reach out to @AmazonHelp on social media for additional assistance.
Stay persistent, and hopefully, they’ll address your concerns soon. Best of luck!
Best regards,
Ricardo_Amazon
Hey @Seller_rD9y4CJYcbySm,
I started addressing the feedback removal situation yesterday. Hopefully I will be done by end of day.
Ricardo_Amazon
Hey @Seller_rD9y4CJYcbySm,
I started addressing the feedback removal situation yesterday. Hopefully I will be done by end of day.
Seller_MsCEZiCbwLa0y
Subject: Request for Review of A-to-Z Claims Impact
@Ricardo_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR):
• Order ID: 701-6856996-9349040
• Order ID: 701-5043985-9625069 (Case ID: 16982355621)
• Order ID: 701-5266227-3865048 (Case ID: 16982293451)
• Order ID: 702-6258536-5651411 (Case ID: 16943197311)
• Order ID: 702-8820591-5964220
• Order ID: 701-4662295-8524236 (Case ID: 16939235981)
• Order ID: 702-8274742-3759402
• Order ID: 701-2638563-7456200 (Case ID: 16934358131)
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction, acknowledging that filing an A-to-Z claim was a mistake.
Some of these claims are marked as transferred, but others remain unresolved. I kindly request your review to ensure these claims do not negatively impact my account health or ODR, as the issues have been addressed and resolved with customers.
Thank you for your understanding and assistance.
Seller_MsCEZiCbwLa0y
Subject: Request for Review of A-to-Z Claims Impact
@Ricardo_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR):
• Order ID: 701-6856996-9349040
• Order ID: 701-5043985-9625069 (Case ID: 16982355621)
• Order ID: 701-5266227-3865048 (Case ID: 16982293451)
• Order ID: 702-6258536-5651411 (Case ID: 16943197311)
• Order ID: 702-8820591-5964220
• Order ID: 701-4662295-8524236 (Case ID: 16939235981)
• Order ID: 702-8274742-3759402
• Order ID: 701-2638563-7456200 (Case ID: 16934358131)
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction, acknowledging that filing an A-to-Z claim was a mistake.
Some of these claims are marked as transferred, but others remain unresolved. I kindly request your review to ensure these claims do not negatively impact my account health or ODR, as the issues have been addressed and resolved with customers.
Thank you for your understanding and assistance.
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Due to the Canada Post strike, the busy holiday season, and challenging winter conditions, unfortunately, there were unexpected delays outside of our control. As a result, our store has received negative feedback and A-to-Z claims. This has led to an increase in our ODR and has negatively impacted our account health.Customer satisfaction is our top priority, and we are seeking solutions to mitigate the impact of these negative reviews on our business. Could you kindly assist us in this matter?Thank you in advance for your support.
701-9048364-2271415
702-2462675-3173038
702-1284797-0500256
702-3748421-1161831
702-5328285-9459434
702-2107808-7925008
702-3760181-3740267
701-1353919-6698653
702-4731266-5845858
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Due to the Canada Post strike, the busy holiday season, and challenging winter conditions, unfortunately, there were unexpected delays outside of our control. As a result, our store has received negative feedback and A-to-Z claims. This has led to an increase in our ODR and has negatively impacted our account health.Customer satisfaction is our top priority, and we are seeking solutions to mitigate the impact of these negative reviews on our business. Could you kindly assist us in this matter?Thank you in advance for your support.
701-9048364-2271415
702-2462675-3173038
702-1284797-0500256
702-3748421-1161831
702-5328285-9459434
702-2107808-7925008
702-3760181-3740267
701-1353919-6698653
702-4731266-5845858
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims that have affected my Order Defect Rate (ODR) during the Canada Post strike: these issues are entirely due to circumstances beyond our control. The delivery delays caused by the strike, along with subsequent customer complaints, have occurred outside of our influence. Therefore, I kindly request that you review these claims and take into consideration that they were caused by factors outside of our control.
We always prioritize customer satisfaction and make every effort to ensure orders are delivered on time and securely. However, this exceptional situation has had unforeseen effects on all parties and was beyond our control.
I kindly request that the necessary adjustments be made to ensure my ODR is not negatively impacted. Thank you in advance for your assistance.
Best regards,
702-0906977-4040262
701-1664805-5047458
Seller_earUgAgqW8enf
@Daryl_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Jurgen_Amazon
@Lucre_Amzn
@Christine_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims that have affected my Order Defect Rate (ODR) during the Canada Post strike: these issues are entirely due to circumstances beyond our control. The delivery delays caused by the strike, along with subsequent customer complaints, have occurred outside of our influence. Therefore, I kindly request that you review these claims and take into consideration that they were caused by factors outside of our control.
We always prioritize customer satisfaction and make every effort to ensure orders are delivered on time and securely. However, this exceptional situation has had unforeseen effects on all parties and was beyond our control.
I kindly request that the necessary adjustments be made to ensure my ODR is not negatively impacted. Thank you in advance for your assistance.
Best regards,
702-0906977-4040262
701-1664805-5047458
