Problems with selling on amazon renewed
Hi,
Iam starting this thread here to help amazon renewed sellers voice their concern and maybe share some advice on how we can navigate amazon with our renewed items.
I will start by saying the number 1 issue with amazon renewed program is that customers have the right to return expensive high ticket devices in 90days of receiving the parcel. They can return the item in damage state or even icloud locked and amazon will refund the buyer fully.However the seller will have a dead stock which can not be re sold or parted. Each item for a renewed seller can average over $300, so 1 dead stock can hurt the seller really bad. My concern here is why hasn't amazon started the safety claim program in canada, this is required for renewed sellers. Last year I had over 60 phones damaged and returned back to me. average of $200 a phone, that is a $12,000 net lost due to customer damage. People who sell phones know the profit margin on phones are not the best and a $12,000 loss is hard to take.
I would like if anyone can shed light how we renewed sellers can navigate this big issue with customers returning damaged items and amazon giving full refund to customer and we are stuck with a dead phone.
Problems with selling on amazon renewed
Hi,
Iam starting this thread here to help amazon renewed sellers voice their concern and maybe share some advice on how we can navigate amazon with our renewed items.
I will start by saying the number 1 issue with amazon renewed program is that customers have the right to return expensive high ticket devices in 90days of receiving the parcel. They can return the item in damage state or even icloud locked and amazon will refund the buyer fully.However the seller will have a dead stock which can not be re sold or parted. Each item for a renewed seller can average over $300, so 1 dead stock can hurt the seller really bad. My concern here is why hasn't amazon started the safety claim program in canada, this is required for renewed sellers. Last year I had over 60 phones damaged and returned back to me. average of $200 a phone, that is a $12,000 net lost due to customer damage. People who sell phones know the profit margin on phones are not the best and a $12,000 loss is hard to take.
I would like if anyone can shed light how we renewed sellers can navigate this big issue with customers returning damaged items and amazon giving full refund to customer and we are stuck with a dead phone.
5 replies
Lucre_Amzn
Hello @Seller_F3FDoTiS4U9Mi
Thanks for reaching out, this is Lucre, and it's a pleasure to assist!
I understand you're concerned about buyers returning damaged products turned into unsellable items due to the condition they come back to you.
My recommendation in this case is that you try to work with the buyer through the buyer seller messaging system to offer as much support as possible whenever they report a defect in the product, also you can enhance your detail pages so that it includes all possible disclaimer about the product, and then you can refer the buyers to review the detail page for more information about the product.
Please know that being part of the Amazon Renewed program means that all sellers should adhere to the Amazon Renewed Guarantee policy, which includes the below obligation:
"The customer has the right to return a defective product and receive a replacement product without incurring any shipping or material handling fees."
However, if the solution a buyer is looking for is a refund, then the same policy applies because they may still submit an A to Z Guarantee Claim in case they feel unsatisfied with the support provided by the seller.
I appreciate you take the time to comment about your experience in this forum, and other sellers are welcome to contribute with their opinions as well :)
Regards,
Lucre_Amazon
