Seller Forums
Sign in
Sign in
imgSign in
user profile
Seller_jlmG6iJnJbDzI

How to win an A-Z Claim on Amazon Canada?

I sell mostly to the US but also have some products on Amazon Canada. Their postal service seems to lose a high amount of packages. I provide valid tracking, ship on time, do everything that I am supposed to. I lose EVERY single A-Z claim. I dispute them, provide a bunch of evidence, it doesn't matter. Amazon.CA never covers the refund. Does anyone have any experience in how to not lose every A-Z claim for Amazon Canada? The last one I lost was because the customer left the package at the post office for 2 weeks and didn't pay the taxes on it. It got sent back to me (personalized so unusable). Of course they got a full refund and I'm out the time and cost of the product. The only thing I can think of is adding "signature on delivery" but that would cost an insane amount of money which no one will pay for. Senior sellers on Amazon, do you have any advice on how to fix my A-Z issues?

11 views
3 replies
Tags:A-to-z claims
00
Reply
user profile
Seller_jlmG6iJnJbDzI

How to win an A-Z Claim on Amazon Canada?

I sell mostly to the US but also have some products on Amazon Canada. Their postal service seems to lose a high amount of packages. I provide valid tracking, ship on time, do everything that I am supposed to. I lose EVERY single A-Z claim. I dispute them, provide a bunch of evidence, it doesn't matter. Amazon.CA never covers the refund. Does anyone have any experience in how to not lose every A-Z claim for Amazon Canada? The last one I lost was because the customer left the package at the post office for 2 weeks and didn't pay the taxes on it. It got sent back to me (personalized so unusable). Of course they got a full refund and I'm out the time and cost of the product. The only thing I can think of is adding "signature on delivery" but that would cost an insane amount of money which no one will pay for. Senior sellers on Amazon, do you have any advice on how to fix my A-Z issues?

Tags:A-to-z claims
00
11 views
3 replies
Reply
3 replies
user profile
Joey_Amazon

Hello @Seller_jlmG6iJnJbDzI,

Appreciate you posting your inquiry here at the Seller Forums!

I would like to deep dive one of this orders you are referring to. Please provide me with an AtoZ Claim ID or Order ID for me to review.

10
Follow this discussion to be notified of new activity
user profile
Seller_jlmG6iJnJbDzI

How to win an A-Z Claim on Amazon Canada?

I sell mostly to the US but also have some products on Amazon Canada. Their postal service seems to lose a high amount of packages. I provide valid tracking, ship on time, do everything that I am supposed to. I lose EVERY single A-Z claim. I dispute them, provide a bunch of evidence, it doesn't matter. Amazon.CA never covers the refund. Does anyone have any experience in how to not lose every A-Z claim for Amazon Canada? The last one I lost was because the customer left the package at the post office for 2 weeks and didn't pay the taxes on it. It got sent back to me (personalized so unusable). Of course they got a full refund and I'm out the time and cost of the product. The only thing I can think of is adding "signature on delivery" but that would cost an insane amount of money which no one will pay for. Senior sellers on Amazon, do you have any advice on how to fix my A-Z issues?

11 views
3 replies
Tags:A-to-z claims
00
Reply
user profile
Seller_jlmG6iJnJbDzI

How to win an A-Z Claim on Amazon Canada?

I sell mostly to the US but also have some products on Amazon Canada. Their postal service seems to lose a high amount of packages. I provide valid tracking, ship on time, do everything that I am supposed to. I lose EVERY single A-Z claim. I dispute them, provide a bunch of evidence, it doesn't matter. Amazon.CA never covers the refund. Does anyone have any experience in how to not lose every A-Z claim for Amazon Canada? The last one I lost was because the customer left the package at the post office for 2 weeks and didn't pay the taxes on it. It got sent back to me (personalized so unusable). Of course they got a full refund and I'm out the time and cost of the product. The only thing I can think of is adding "signature on delivery" but that would cost an insane amount of money which no one will pay for. Senior sellers on Amazon, do you have any advice on how to fix my A-Z issues?

Tags:A-to-z claims
00
11 views
3 replies
Reply
user profile

How to win an A-Z Claim on Amazon Canada?

by Seller_jlmG6iJnJbDzI

I sell mostly to the US but also have some products on Amazon Canada. Their postal service seems to lose a high amount of packages. I provide valid tracking, ship on time, do everything that I am supposed to. I lose EVERY single A-Z claim. I dispute them, provide a bunch of evidence, it doesn't matter. Amazon.CA never covers the refund. Does anyone have any experience in how to not lose every A-Z claim for Amazon Canada? The last one I lost was because the customer left the package at the post office for 2 weeks and didn't pay the taxes on it. It got sent back to me (personalized so unusable). Of course they got a full refund and I'm out the time and cost of the product. The only thing I can think of is adding "signature on delivery" but that would cost an insane amount of money which no one will pay for. Senior sellers on Amazon, do you have any advice on how to fix my A-Z issues?

Tags:A-to-z claims
00
11 views
3 replies
Reply
3 replies
3 replies
Quick filters
Sort by
user profile
Joey_Amazon

Hello @Seller_jlmG6iJnJbDzI,

Appreciate you posting your inquiry here at the Seller Forums!

I would like to deep dive one of this orders you are referring to. Please provide me with an AtoZ Claim ID or Order ID for me to review.

10
Follow this discussion to be notified of new activity
user profile
Joey_Amazon

Hello @Seller_jlmG6iJnJbDzI,

Appreciate you posting your inquiry here at the Seller Forums!

I would like to deep dive one of this orders you are referring to. Please provide me with an AtoZ Claim ID or Order ID for me to review.

10
user profile
Joey_Amazon

Hello @Seller_jlmG6iJnJbDzI,

Appreciate you posting your inquiry here at the Seller Forums!

I would like to deep dive one of this orders you are referring to. Please provide me with an AtoZ Claim ID or Order ID for me to review.

10
Reply
Follow this discussion to be notified of new activity