Invalid credit card issue
Dear Amazon,
I'm not accessable to some parts of my seller account due to 'Invalid Credit Card' issue, so I try to edit the current credit card (Visa) and even add a new credit card (Mastercard), both doesn't work. (I'm 100% sure both the 2 credit cards are correct because I use them everyday).
Every time I tried to create a case for help, the seller support copy and paste the same content. I got stuck here!
Could anyone from Amazon help me? I can upload everything you need to verify.
Thank you very much!
Invalid credit card issue
Dear Amazon,
I'm not accessable to some parts of my seller account due to 'Invalid Credit Card' issue, so I try to edit the current credit card (Visa) and even add a new credit card (Mastercard), both doesn't work. (I'm 100% sure both the 2 credit cards are correct because I use them everyday).
Every time I tried to create a case for help, the seller support copy and paste the same content. I got stuck here!
Could anyone from Amazon help me? I can upload everything you need to verify.
Thank you very much!
6 replies
Seller_vSOOwekJLU6c0
Have you tried picking the same charge method again?
I have had many credit card issues with Seller Central. You have to call the credit card company and make sure that the charges are fine. You may be able to use your credit card but its possible that Amazon purchases specifically are the only purchases getting blocked.
Once you clear with your credit card company that everything is fine, you have to pick the same charge method again when you are prompted to do so when logging into seller central.
Dawn_Amazon
Hello @Seller_wUxR7AhNwtF9b,
This is Dawn from Amazon, thank you for using Seller Forums.
Understand that your account is encountering invalid Credit Card issue.
Please check the below information related to your credit card:
• Is the credit card valid?
• Is there a minimum charge amount?
• Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
• Does the bank have a record of the charge attempt?
• Are there bank limits or policies that prevent the charge attempt from being authorized?
• Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
• Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
• Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
We do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
You can find information about Bank account and credit or debit card information for your seller account at: https://sellercentral.amazon.com/help/hub/reference/G19791
Add, delete, and verify your credit or debit card information: https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC
Thank you @Seller_vSOOwekJLU6c0 for sharing your insights as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Dawn
