Hello, Amazon Sellers community,

I'm encountering a persistent technical issue while trying to complete the INFORM Consumers Act compliance process for my business. I've reached the Video stage but can't proceed due to the following problem:

Initially, I filled in the 'Registered business address' field in the Business Information card with my correct country, but the system crashed near the end of the process.

When I tried to restart, I found that the 'Registered business address' field was locked to a different country, preventing me from entering the correct address.

I can't complete the process since I want to provide only correct and accurate information.

I've reported this issue multiple times through Seller Support, speaking with senior representatives who promised escalation, but the problem persists.

Despite these efforts, I've received emails about fund holds and potential account deactivation due to non-compliance. I have documentation proving that my business is registered in the correct country.

Has anyone else experienced this issue or knows how to get it resolved quickly? I'm concerned about potential account deactivation and fund holds due to this technical glitch preventing me from complying with the INFORM Consumers Act.

Any advice on who to contact or how to escalate this effectively would be greatly appreciated. Thank you in advance for your help!