Consumer Chemicals and Containers
Hello,
Recently, I received an e-mail from Amazon that I need to submit a documentation including SOR/2001-269 for the verification of my products and in order to be compliant(Consumer Chemicals and Containers). Otherwise, all these listings will be closed.
Up to now, we were asking only for the MSDS for the verification. Now they are rejecting the MSDS and asking for some test reports. These are:
. Test reports from an ISO 17025-accredited laboratory that show that the product complies with the regulations, standards, and requirements listed in the help page
• CoC (Certificate of Conformity) issued by an accredited lab that shows that the product complies with the regulations, standards, and requirements listed in the help page
• Safety data sheet
• Child-resistant packaging (CRP) certification, as applicable
Our products are not flammable, also not toxic or corrosive. These are not classified as hazardous materials. It is not clear to me if Amazon is asking all these test reports or one of them. This is not mentioned. I wonder if Amazon is asking for these test reports by all sellers who are selling any kind of liquids?
I tried to contact some companies in the accelerator and also the Health Canada’s Consumer Product Safety Program. Unfortunately, nobody could give any exact recommendation. Can anyone help me how to solve this issue? Thank you
Consumer Chemicals and Containers
Hello,
Recently, I received an e-mail from Amazon that I need to submit a documentation including SOR/2001-269 for the verification of my products and in order to be compliant(Consumer Chemicals and Containers). Otherwise, all these listings will be closed.
Up to now, we were asking only for the MSDS for the verification. Now they are rejecting the MSDS and asking for some test reports. These are:
. Test reports from an ISO 17025-accredited laboratory that show that the product complies with the regulations, standards, and requirements listed in the help page
• CoC (Certificate of Conformity) issued by an accredited lab that shows that the product complies with the regulations, standards, and requirements listed in the help page
• Safety data sheet
• Child-resistant packaging (CRP) certification, as applicable
Our products are not flammable, also not toxic or corrosive. These are not classified as hazardous materials. It is not clear to me if Amazon is asking all these test reports or one of them. This is not mentioned. I wonder if Amazon is asking for these test reports by all sellers who are selling any kind of liquids?
I tried to contact some companies in the accelerator and also the Health Canada’s Consumer Product Safety Program. Unfortunately, nobody could give any exact recommendation. Can anyone help me how to solve this issue? Thank you
17 replies
Seller_KK9UQ9Nz0N64k
I'm having similar issues with almost 1000 products. Amazon seems to have recently broadened their definition of what products fall under this law. I can see that house paint falls under the provisions of this law. However, Amazon is now asking for testing on any listing that includes the word paint in it. This includes watercolor paint, acrylic paint and similar items used by adult artists.
Amazon is also including artist palettes that do not include any liquids or chemicals and can't be used as a container. I don't have SDS for these items because they are just flat sheets of glass or plastic. They are not accepting any of my appeals even on these palettes that clearly don't fall under this law.
Glenn_Amazon
Hi there @Seller_irvQ5UANRb2aV,
In my experience when the compliance team is requesting documentation they are generally requesting the entire list of tests be completed. However I can review your most recent Case and see what details are available if you provide the Case ID. Thank you for your understanding.
-Glenn
