@TaylorR_Amazon@Topher_Amazon@Dominic_Amazon@KJ_Amazon

I have 2 full shipping containers of mostly fall seasonal products that are inbound on an Amazon shipment FBA17ZZ0HDFR / PO# 7J4MH7CZ / Amazon reference ID:7J4MH7CZ. Amazon has provided delivery appointments for this shipment twice now, and both times after paying truckers to bring the containers to Amazon, the ABE8 Amazon team has refused to receive the goods and instead forced a new delivery appointment. We are incredibly frustrated and bleeding money as Amazon fails to honor their appointments.

Here is a background and timeline of the issue:

1. Original delivery appointment issued by Amazon for 8/7 at 10:00 EDT, ISA #705609771 for 2 containers to be received.
2. On 8/7 trucks with delivery arrived on time for delivery, but after the containers arrived at Amazon, Amazon rescheduled the appointment from their end without informing our freight forwarder. Amazon’s excuse per seller support was that “site pushed the ISA due to site capacity unavailability and we are sorry for the inconvenience cause to you.” The appointment was then changed by Amazon to 08/13 at 20:00 EST.
3. On 8/13 trucks were again on time for delivery. Amazon ABE8 team initially refused to accept the containers and was asking for multiple appointments for a single PO#. Both drivers and our freight forwarder pushed back. Ultimately, only one of the two containers was accepted for receipt. The other driver and container waited for 4 hours but eventually returned to truck yard as Amazon adamantly refused to honor their delivery appointment.
4. Currently we have one remaining container stuck. We have yet another appointment on 8/25 at 20:00 EST.. Meanwhile, the trucker is refusing to hold the cargo any further if Amazon does not give an appt this week. We cannot hold another 2 weeks so we are either going to have to spend thousands of dollars to unload the container at a 3pl warehouse and relabel everything, or hope that someone who reads this can help.

The end result of Amazon’s complete refusal to honor their scheduled delivery appointments is as follows:

1. $3,850 in logistics charges to truckers and storage yards for failed deliveries, truck chassis rentals, storage and demurrage charges. Charges continue to mount as we wait for Amazon to honor their delivery appointments.
2. The products in the 2 containers are mostly fall products which will ONLY sell during the fall season. After the Amazon imposed delays, there is now a very high likelihood that we will not have our fall SKUs arrive in time to sell in the fall season. This will have many knock-on effects like the complete loss of the cost of the inventory, and fees to either hold in inventory until next year or to destroy.
3. The other portion of the shipment is inventory to restock very fast-selling SKUs. Due to the Amazon delays we have now gone out of stock on these. We have lost many thousands of $ in sales and will now be faced with “low level inventory fees” that were introduced this year.

This treatment by Amazon is a horrible business practice for many reasons:

1. Amazon is flat out lying to sellers who are told they have a delivery appointment but then the appointments are not honored.
2. While I am unable to restock the non-seasonal products with units in the shipping containers, it is completely hypocritical and wrong for Amazon to charge my business low inventory fees while at the same time making it impossible to restock on time.
3. Since these are seasonal products which will now likely arrive too late to sell through, I am now looking down the “barrel of the gun” as I will eventually have to make the choice to either dispose of the unsold units or pay Amazon’s excessive long term storage fees.

I am requesting to the Amazon mods here some help internally to get a delivery appointment as soon as possible for the 2nd container on our FBA17ZZ0HDFR shipment, and that Amazon also compensates my business for the $3,850 in logistics charges so far that have arisen from Amazon’s twice failure to honor their delivery appointments.