Amazon is helping the scammers! Buyer returned a wrong item and ignore our messages then opened A-Z claim, Amazon granted the claim and denied appeal!
A buyer returned a wrong item to us, the returned item even has another seller's contact info on it.
We sent messages to the buyer twice with all the detail(P.S. we record all serial numbers of our products), but buyer never replied.
Then buyer opened the A-Z claim, Amazon granted the claim and also denied our appeal. The A-Z team becomes so terrible this year. We never lost any similar case before 2024. They do not check messages now!
Mods please help.
Amazon is helping the scammers! Buyer returned a wrong item and ignore our messages then opened A-Z claim, Amazon granted the claim and denied appeal!
A buyer returned a wrong item to us, the returned item even has another seller's contact info on it.
We sent messages to the buyer twice with all the detail(P.S. we record all serial numbers of our products), but buyer never replied.
Then buyer opened the A-Z claim, Amazon granted the claim and also denied our appeal. The A-Z team becomes so terrible this year. We never lost any similar case before 2024. They do not check messages now!
Mods please help.
3 replies
Jurgen_Amazon
Hello @Seller_adTxaa79QM905,
Thank you for contacting Amazon forums.
By any chance, can you provide more details for us to help you out on this? Please share the order ID and Case ID for us to investigate further.
Looking forward to your answer,
Jurgen
