How do I cancel a pending order?
Hey Amazon, I need to cancel a pending order because my supplier just realized they dont have enough product for me to sell. They have not paid yet, but theres no option to cancel. How do I do this?
Thank you.
How do I cancel a pending order?
Hey Amazon, I need to cancel a pending order because my supplier just realized they dont have enough product for me to sell. They have not paid yet, but theres no option to cancel. How do I do this?
Thank you.
4 replies
Seller_OvL8C4BJWiuS9
You cannot cancel a pending order.
But the question would be are you drop shipping (supplier doesn't have enough product)? You should have product available on hand if you are listing it to sell.
Seller_Hi7wbO2Kbo6bl
You will have to wait until the order status changes to unshipped. Then you will need to cancel. This will count against you of course.
Seller_kIukTwdhvntAp
Both @Seller_OvL8C4BJWiuS9 and @Seller_Hi7wbO2Kbo6bl have given you good information.
Pending orders can sit there for a long time (longer than Amazon says they might) and they might just disappear at some point.
Dropshipping is EXTREMELY dangerous on Amazon at this point.
You have to be sure to follow their very detailed rules to the letter and ONE mistake by the DS source can get you kicked off Amazon permanently.
The FIRST question that needs to be asked is this -- Have you verified with the BRAND that your source is REALLY an authorized wholesale distributor?
There are a LOT of FAKE wholesalers out there ranging from places like Sam's Club, Costco, BJs Wholesale and others to all those Gray market providers touted on TikTok, Twitter, YouTube and other places. AND there are places like Ali#$#$ that sell counterfeits and knockoffs.
Any of the guys mentioned have resulted in so many account suspensions that it is impossible to count the number.
When Amazon says in Seller U to use an Authorized Reseller they mean an AUTHORIZED (by the BRAND) Wholesale Distributor – NOT some random wholesale distributor that has “thousands of brands” in stock but is NOT authorized by the brand.
Jameson_Amazon
Hi @Seller_lGdjWd3kjDH8w,
Thank you for reaching out with this question! So happy to see that other sellers have chimed in with answers and insights for you.
Please note that orders are listed as 'Pending' while Amazon is verifying the payment method provided by the buyer. Once the payment method has been verified, the Confirm shipment and Cancel order buttons will become available in Manage orders.
For more information on pending orders, please read through this help page.
If you have any additional questions, please let me know!
All the best,
Jameson
