Negative comments may cause my account to be closed.
Hello, I received negative comments and 1 out of 5 orders. It says my account may be closed, what should I do? Can you help me?
Negative comments may cause my account to be closed.
Hello, I received negative comments and 1 out of 5 orders. It says my account may be closed, what should I do? Can you help me?
11 replies
Seller_y7W9ccUlauftE
How many negatives did you get ?
If it is just one negative, then you do not need to worry much, those warnings are computer generated based on percentages. Percentages are not a good indicator when you have few sales.
Do take a look at the negative and see if there is anything you can improve as a Seller to stop getting more.
Seller_7LrAV0m5llaI7
Read the negative comment, figure out what happened, and prevent it from happening next time.
Lucre_Amzn
Hello @Seller_q6q11X7jgjXLz
Thank you for reaching out in Amazon forums, this is Lucre, and I'll be happy to assist.
I'm sorry to hear you're getting this message that your account may be closed. This is happening because the negative impact is impacting your Order Defect Rate. Since you have had 5 orders in the last 60 days and 1 received negative feedback, then this means that that your Order Defect Rate is sitting at a 20% against a 1% goal.
To help prevent your account deactivation, I recommend you to follow the information provided in the below help page:
I hope this works!
Regards,
Lucre_Amazon
Seller_7LrAV0m5llaI7
As the op of this post hasn't mentioned what exactly the negative feedback is about, I can't help any further because I don't know what the feedback is for.
Well, I woke up to $914 in sales this morning, over $100/hr for overnight...so I must be doing something right
Seller_7LrAV0m5llaI7
Follow Amazons rules and buy from brand authorized wholesale distribution.
It doesn't work that way. You actually have to put in hard work and long days (6-10 hours a day) to make thousands of dollars on this platform.
Seller_7LrAV0m5llaI7
I do, but i'm leaving this up for future reference for other sellers :)