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Seller_ujsRxnlGg9l9v

Insane return shipping billing costs (UPS) - how to dispute?

I need help with the very numerous Insane return shipping cost (UPS) that we've been getting hit with lately. For example this order # 113-4683259-8039432 , we got assessed a $65.15 return shipping cost. The product weighs only a few pounds in reality. The Amazon Transaction Details page says that the "Customer Entered Dimensions" for this product is 52 LBS. I don't see how we ever submitted such a high weight on this listing, but in any case it's extremely overestimated (about 50 LBS higher than the actual product weight). Additionally, the "Carrier Audited Dimensions" is then shown as an even-higher 63 LBS for this part. There is absolutely no way this product is anywhere near the "Customer Entered Dimensions" of 52 LBS or the "Carrier Audited Dimensions" of 63 LBS. What is our recourse to dispute the cost of this shipment? I talked to Amazon Seller Support via Chat today and at the end, they simply told me "Call UPS about it". I have a feeling that UPS wil refuse to do anything about it and will just tell us to speak to Amazon about it.

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Seller_ujsRxnlGg9l9v

Insane return shipping billing costs (UPS) - how to dispute?

I need help with the very numerous Insane return shipping cost (UPS) that we've been getting hit with lately. For example this order # 113-4683259-8039432 , we got assessed a $65.15 return shipping cost. The product weighs only a few pounds in reality. The Amazon Transaction Details page says that the "Customer Entered Dimensions" for this product is 52 LBS. I don't see how we ever submitted such a high weight on this listing, but in any case it's extremely overestimated (about 50 LBS higher than the actual product weight). Additionally, the "Carrier Audited Dimensions" is then shown as an even-higher 63 LBS for this part. There is absolutely no way this product is anywhere near the "Customer Entered Dimensions" of 52 LBS or the "Carrier Audited Dimensions" of 63 LBS. What is our recourse to dispute the cost of this shipment? I talked to Amazon Seller Support via Chat today and at the end, they simply told me "Call UPS about it". I have a feeling that UPS wil refuse to do anything about it and will just tell us to speak to Amazon about it.

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Joey_Amazon

Hello @Seller_ujsRxnlGg9l9v,

Thank you for utilizing the forums.

If you wish, please share the Case ID associated with this issue. I'm happy to take a look and determine if I can assist you with this case.

Thanks,

Joey

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Seller_ujsRxnlGg9l9v

Insane return shipping billing costs (UPS) - how to dispute?

I need help with the very numerous Insane return shipping cost (UPS) that we've been getting hit with lately. For example this order # 113-4683259-8039432 , we got assessed a $65.15 return shipping cost. The product weighs only a few pounds in reality. The Amazon Transaction Details page says that the "Customer Entered Dimensions" for this product is 52 LBS. I don't see how we ever submitted such a high weight on this listing, but in any case it's extremely overestimated (about 50 LBS higher than the actual product weight). Additionally, the "Carrier Audited Dimensions" is then shown as an even-higher 63 LBS for this part. There is absolutely no way this product is anywhere near the "Customer Entered Dimensions" of 52 LBS or the "Carrier Audited Dimensions" of 63 LBS. What is our recourse to dispute the cost of this shipment? I talked to Amazon Seller Support via Chat today and at the end, they simply told me "Call UPS about it". I have a feeling that UPS wil refuse to do anything about it and will just tell us to speak to Amazon about it.

35 views
2 replies
Tags:Return shipment
00
Reply
user profile
Seller_ujsRxnlGg9l9v

Insane return shipping billing costs (UPS) - how to dispute?

I need help with the very numerous Insane return shipping cost (UPS) that we've been getting hit with lately. For example this order # 113-4683259-8039432 , we got assessed a $65.15 return shipping cost. The product weighs only a few pounds in reality. The Amazon Transaction Details page says that the "Customer Entered Dimensions" for this product is 52 LBS. I don't see how we ever submitted such a high weight on this listing, but in any case it's extremely overestimated (about 50 LBS higher than the actual product weight). Additionally, the "Carrier Audited Dimensions" is then shown as an even-higher 63 LBS for this part. There is absolutely no way this product is anywhere near the "Customer Entered Dimensions" of 52 LBS or the "Carrier Audited Dimensions" of 63 LBS. What is our recourse to dispute the cost of this shipment? I talked to Amazon Seller Support via Chat today and at the end, they simply told me "Call UPS about it". I have a feeling that UPS wil refuse to do anything about it and will just tell us to speak to Amazon about it.

Tags:Return shipment
00
35 views
2 replies
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Insane return shipping billing costs (UPS) - how to dispute?

by Seller_ujsRxnlGg9l9v

I need help with the very numerous Insane return shipping cost (UPS) that we've been getting hit with lately. For example this order # 113-4683259-8039432 , we got assessed a $65.15 return shipping cost. The product weighs only a few pounds in reality. The Amazon Transaction Details page says that the "Customer Entered Dimensions" for this product is 52 LBS. I don't see how we ever submitted such a high weight on this listing, but in any case it's extremely overestimated (about 50 LBS higher than the actual product weight). Additionally, the "Carrier Audited Dimensions" is then shown as an even-higher 63 LBS for this part. There is absolutely no way this product is anywhere near the "Customer Entered Dimensions" of 52 LBS or the "Carrier Audited Dimensions" of 63 LBS. What is our recourse to dispute the cost of this shipment? I talked to Amazon Seller Support via Chat today and at the end, they simply told me "Call UPS about it". I have a feeling that UPS wil refuse to do anything about it and will just tell us to speak to Amazon about it.

Tags:Return shipment
00
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Joey_Amazon

Hello @Seller_ujsRxnlGg9l9v,

Thank you for utilizing the forums.

If you wish, please share the Case ID associated with this issue. I'm happy to take a look and determine if I can assist you with this case.

Thanks,

Joey

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user profile
Joey_Amazon

Hello @Seller_ujsRxnlGg9l9v,

Thank you for utilizing the forums.

If you wish, please share the Case ID associated with this issue. I'm happy to take a look and determine if I can assist you with this case.

Thanks,

Joey

00
user profile
Joey_Amazon

Hello @Seller_ujsRxnlGg9l9v,

Thank you for utilizing the forums.

If you wish, please share the Case ID associated with this issue. I'm happy to take a look and determine if I can assist you with this case.

Thanks,

Joey

00
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