Consumer Chemicals and Containers
My product ASIN: B0DVMQJJS1 was deactivated mid-May.
The compliance team has continuously rejected all of the submissions, without further explanation.
I do get an automated AI response over email, suggesting to "apply SOR /2001-269 regulation", without specific details of what part of the regulation is not being met.
I have submitted all test reports, among with certificate of compliance from an ISO 17025 accredited lab, and I now have exhausted all my options.
I also called the Account Health Support team, and they don't seem to know why it's being rejected either.
I've also tried contacting the seller support, and they don't seem to know the reasons either - they did help me open cases, and I have never heard back any responses I needed, other than generic AI emails.
Lastly, there is a case I initiated on May 7th (Case ID: 17699967501) that I never heard back from the Amazon Seller Support team.
As my last resort, I am hoping to get some support on this forum.
I would really appreciate your advise on this.
Consumer Chemicals and Containers
My product ASIN: B0DVMQJJS1 was deactivated mid-May.
The compliance team has continuously rejected all of the submissions, without further explanation.
I do get an automated AI response over email, suggesting to "apply SOR /2001-269 regulation", without specific details of what part of the regulation is not being met.
I have submitted all test reports, among with certificate of compliance from an ISO 17025 accredited lab, and I now have exhausted all my options.
I also called the Account Health Support team, and they don't seem to know why it's being rejected either.
I've also tried contacting the seller support, and they don't seem to know the reasons either - they did help me open cases, and I have never heard back any responses I needed, other than generic AI emails.
Lastly, there is a case I initiated on May 7th (Case ID: 17699967501) that I never heard back from the Amazon Seller Support team.
As my last resort, I am hoping to get some support on this forum.
I would really appreciate your advise on this.
6 replies
Seller_7LrAV0m5llaI7
@Christine_Amazon Here is another seller that has done everything correct and is stuck with Amazon's AI Misclassification.
When will this madness end?
Emet_Amazon
Hello @Seller_efz8JMxB5BQK0,
Thank you for sharing your concerns with your violation.
My product ASIN: B0DVMQJJS1 was deactivated mid-May.
The compliance team has continuously rejected all of the submissions, without further explanation.
I do get an automated AI response over email, suggesting to "apply SOR /2001-269 regulation", without specific details of what part of the regulation is not being met.
I have submitted all test reports, among with certificate of compliance from an ISO 17025 accredited lab, and I now have exhausted all my options.
I also called the Account Health Support team, and they don't seem to know why it's being rejected either.
I've also tried contacting the seller support, and they don't seem to know the reasons either - they did help me open cases, and I have never heard back any responses I needed, other than generic AI emails.
Lastly, there is a case I initiated on May 7th (Case ID: 17699967501) that I never heard back from the Amazon Seller Support team.
I appreciate you sharing your ASIN and your case ID. Upon review I do see that you have made some listing updates. After reviewing the information and your case, I have shared the situation with the appropriate teams to look over everything and the situation as a whole. Although at this very moment I do not have any feedback or additional information to share, I will continue to monitor the situation and follow up once more details become available.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_efz8JMxB5BQK0,
Thank you for your patience.
I have received an update from our review teams, earlier today they informed me that your ASIN is scheduled for reinstatement and that the process should take about 24-48 hours for everything to clear up and update. I do ask, if you continue seeing this ASIN removed or inactive after that time period to please share an update so I can continue working with our teams on a resolution.
I am glad we were able to reach this decision on on the situation. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
