My barcode is linked to another product, cannot list my product
I am in the process of trying to list a new product, a larger size of a product I am currently selling. This new product has a new barcode that has never been used before on Amazon or elsewhere.
For some reason, when I try to create the new listing with my barcode, it is conflicting with the smaller size product that I am currently selling and it is creating a new version of the listing listing with the same ASIN from the smaller size product.
I have reached out to Amazon seller support but they have been unable to resolve the issue. Does anyone have any insights on how to unlink a barcode to an old listing that is a smaller size version of the barcode? I own the GS1 barcodes and the brand, and am the exclusive seller of both items. I have shared this info with Amazon seller support as well.
Thanks!
My barcode is linked to another product, cannot list my product
I am in the process of trying to list a new product, a larger size of a product I am currently selling. This new product has a new barcode that has never been used before on Amazon or elsewhere.
For some reason, when I try to create the new listing with my barcode, it is conflicting with the smaller size product that I am currently selling and it is creating a new version of the listing listing with the same ASIN from the smaller size product.
I have reached out to Amazon seller support but they have been unable to resolve the issue. Does anyone have any insights on how to unlink a barcode to an old listing that is a smaller size version of the barcode? I own the GS1 barcodes and the brand, and am the exclusive seller of both items. I have shared this info with Amazon seller support as well.
Thanks!
1 reply
Michelle_Amazon
Hi @Seller_FTc6n4ixYbu5Q,
I hope you are having a great start to the year! Can you please provide me with the Seller Support case you have on this issue, so I can look into this for you?
Thanks,
Michelle