Amazon is losing / stealing products and refusing to reimburse (inbound losses)
Hello,
I opened case 17008191531 with seller support because Amazon has lost 72 products (1 master case) during inbound of shipment ID FBA18KKT6SSY. The exact amount lost is exactly equal to one Master case, it is not a coincidence. It was shipped LTL, so there is no way a case was randomly lost.
As requested by Amazon, I have provided evidence of ownership for this shipment and even for other shipments delivered during the same window (they requested additional proof), and I have also provided proof of delivery (LTL) signed and stamped by Amazon.
After receiving all the correct documentation, Amazon ran out of excuses and suggested that they do not have to reimburse the missing products because ''they did not receive the products'' :
''We are denying your reimbursement claim for this shipment because we did not receive all of the expected units,''
That is such a weird statement. Amazon is claiming they do not have to reimburse products for lost units during inbound because... they have lost (not received) them ? So essentially, the only way Amazon is held accountable is when they initially scan the case and then loses track of it? That is terrible policy... What about a box that was never scanned properly at inbound, or even stolen, essentially Amazon uses this to avoid its responsability and put the blame on the carrier, which again makes no sense given that it's a wrapped pallet.
This is ridiculous and theft. Amazon needs to be held accountable to a higher standard when it comes to other companies' property.
Can any moderator please escalate this? We have an excellent track record as a seller and we are not trying to scam Amazon, quite the contrary.
Thank you
Amazon is losing / stealing products and refusing to reimburse (inbound losses)
Hello,
I opened case 17008191531 with seller support because Amazon has lost 72 products (1 master case) during inbound of shipment ID FBA18KKT6SSY. The exact amount lost is exactly equal to one Master case, it is not a coincidence. It was shipped LTL, so there is no way a case was randomly lost.
As requested by Amazon, I have provided evidence of ownership for this shipment and even for other shipments delivered during the same window (they requested additional proof), and I have also provided proof of delivery (LTL) signed and stamped by Amazon.
After receiving all the correct documentation, Amazon ran out of excuses and suggested that they do not have to reimburse the missing products because ''they did not receive the products'' :
''We are denying your reimbursement claim for this shipment because we did not receive all of the expected units,''
That is such a weird statement. Amazon is claiming they do not have to reimburse products for lost units during inbound because... they have lost (not received) them ? So essentially, the only way Amazon is held accountable is when they initially scan the case and then loses track of it? That is terrible policy... What about a box that was never scanned properly at inbound, or even stolen, essentially Amazon uses this to avoid its responsability and put the blame on the carrier, which again makes no sense given that it's a wrapped pallet.
This is ridiculous and theft. Amazon needs to be held accountable to a higher standard when it comes to other companies' property.
Can any moderator please escalate this? We have an excellent track record as a seller and we are not trying to scam Amazon, quite the contrary.
Thank you
11 replies
Seller_xJx7vH6fvZFD9
@Daryl_Amazon @Christine_Amazon @Ricardo_Amazon
Any help would be greatly appreciated
Seller_srmyWsf5s92lv
Welcome to the club. And in Canada its beyond terrible
Seller_D7ZANADWByUwL
Hey I have had problems on every single shipment I send to Amazon FBA, regardless of the facility (here in Calgary YYC4 is criminal). This is the normal procedure apparently:
1. Small shipments will take a week to be received
2. Products will be immediately deemed expired with no explanation, regardless of how many case logs are opened and how many phone calls you make.
3. Even when pictures of the product batch codes and custom expiry labels are provided, product status is never changed.
4. Products are then lost completely when a "bin check" is performed.
5. After a month you might be reimbursed for the "lost" (stolen) products but its always less than the product value.
6. Amazon will magically have items in stock that have been out of stock for months (these are your items).
7. No explanation is ever provided.
Seller_T2N9qK9aX55sg
Listen we heard from "previews" amazon warehouse employees that told us how things are going Missing, Damaged, missing labels etc.
10% is true, things do get lost in the warehouse, 90% is well, you can figure out, Amazon will not admit to this, as with any big major business, you deny deny deny, until someone comes up with proof.
We lost a lot of parcels, and magically 1 year later they showed up as inventory. We sold products that we haven't sold in 2-3 years, and all of sudden they show as inventory, since listing is no longer valid, it became strange inventory, we bring it back, and we go, where did this came from.
Here is the best story. We had a product that went through 3 package redesign from manufacture. WE got the 1st package that we shipped 3 years ago.
You have to understand one thing, how many parcels does amazon Canada ship per day, is it 100,000, 500,000, 1 million. Thing about the logistics of this to be picked packaged and shipped. Based on large volumes, there will be errors, there will be issues.
As well, what is amazon penalty for LTL deliver, if you miss your delivery time window?
Seller_5wa3H6oQIsRfp
Look, I totally get why this is frustrating, but let’s take a step back here. Amazon isn’t saying your stuff magically disappeared into the void just for fun. They’re saying they never actually received it in the first place. And if they never scanned it in, how can they be responsible for losing it? It’s kind of like saying, “Hey, you lost my wallet!” when I never had your wallet to begin with.
I mean, sure, it’s weird that exactly one master case is missing, but crazy things happen in shipping all the time. Maybe the carrier misplaced it before it even got to Amazon. Maybe it got stuck in a warehouse vortex somewhere between “out for delivery” and “never seen again.”
And yeah, I get that it was LTL, wrapped, signed, and all that, but let’s be real—Amazon handles millions of packages every day. If they start reimbursing everything that’s reported missing without proper internal scans, what’s stopping anyone from saying, “Oh yeah, I sent 500 gold bars, but you guys lost them. Pay up!”? That’s just not how this works.
It’s definitely not ideal, and I know it feels like Amazon is dodging responsibility, but at the end of the day, they have to follow a process. If the shipment was never properly received, there’s not much they can do. The best bet here is to go back to the carrier and see if they can provide any additional proof of delivery. Otherwise, it might just be one of those shipping mysteries that will never be solved.
Frustrating? Yeah. A conspiracy? Probably not.
Seller_VeVwNJiIPO0hN
This is very true..i have many units lost and they dont even reply to cases that I open. Shady
Seller_ThRThVsXCNHSP
Join the club, we sent 4 skids each having 36 boxes with 4 units in each box. the received 147 units. Puts it at just over one skid and they "didnt receive" the remaining skids. were out 14k denied reimbursement. goodluck
