Customer Left Negative Feedback for the UPS Driver on our Page
ORD ID: 702-7501472-8235424
Case ID: 16207542451
Customer left negative feedback for the UPS driver on our page. We replied to the comment, and reached out to the customer to request they remove the feedback and add it to the UPS website to make a meaningful impact, but the customer has failed.
I appealed the feedback and requested it to be removed, as usual, the level 1 Amazon Support has failed to even acknowledge and understand why I have appealed this feedback. They have refused.
Looking to escalate this through one of Amazon MODs please.
Customer Left Negative Feedback for the UPS Driver on our Page
ORD ID: 702-7501472-8235424
Case ID: 16207542451
Customer left negative feedback for the UPS driver on our page. We replied to the comment, and reached out to the customer to request they remove the feedback and add it to the UPS website to make a meaningful impact, but the customer has failed.
I appealed the feedback and requested it to be removed, as usual, the level 1 Amazon Support has failed to even acknowledge and understand why I have appealed this feedback. They have refused.
Looking to escalate this through one of Amazon MODs please.
5 replies
Christine_Amazon
Hi @Global_Imports_Bazaa
Christine here from Amazon Forums. 😊
I will bring this to the team in charge so they can review the feedback.
As soon as I have an update, I will contact you through here.
Christine.
