Account under review, funds being withheld.
I received the following email from Amazon and my funds have been withheld since then.
I submitted everything that was written in the email but still have not heard from them yet and it's gonna be a week soon since I submitted the documents.
Even if they are withholding my funds all my merchandise is still selling. But I'm a small business and I need my funds to be released since I will not be able to pay rent and utilities soon.
I contacted seller support many times but they said it's a different department and they cannot help me and all I can do is wait.
Can anyone help me with this? I just need my funds to be released....
Your account is currently under review in accordance with section 3 of Amazon’s Business Solutions Agreement. During this review, FBA Shipment creation ability will be disabled and your funds will be withheld in accordance with our Funds Withholding Policy.
Why did this happen?
We have taken this action because we believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights, and may have been used to engage in deceptive or illegal activity that harms customers and our store.
@Steve_Amazon @Stevie_Amazon @Atlas_Amazon @Cooper_Amazon
Account under review, funds being withheld.
I received the following email from Amazon and my funds have been withheld since then.
I submitted everything that was written in the email but still have not heard from them yet and it's gonna be a week soon since I submitted the documents.
Even if they are withholding my funds all my merchandise is still selling. But I'm a small business and I need my funds to be released since I will not be able to pay rent and utilities soon.
I contacted seller support many times but they said it's a different department and they cannot help me and all I can do is wait.
Can anyone help me with this? I just need my funds to be released....
Your account is currently under review in accordance with section 3 of Amazon’s Business Solutions Agreement. During this review, FBA Shipment creation ability will be disabled and your funds will be withheld in accordance with our Funds Withholding Policy.
Why did this happen?
We have taken this action because we believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights, and may have been used to engage in deceptive or illegal activity that harms customers and our store.
@Steve_Amazon @Stevie_Amazon @Atlas_Amazon @Cooper_Amazon
8 replies
Seller_ei5PB7WiN5F7m
has it only been a week since that email was sent to you?
Seller_4zBzdtgCyS9EI
well, that is half of what I asked
Jaijai_AMZ_136
Hi @Seller_QEuN3kvhXb3lL
Thank you for your post, Jaijai from Amazon here to assist.
Your account is currently under review in accordance with section 3 of Amazon’s Business Solutions Agreement. During this review, FBA Shipment creation ability will be disabled and your funds will be withheld in accordance with our Funds Withholding Policy.
Why did this happen?
We have taken this action because we believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights, and may have been used to engage in deceptive or illegal activity that harms customers and our store.
Understand that you have funds withheld due to Amazon believe that your account engaged in sales of counterfeit inventory.
As limited information were given, would you be able to share your most recent appeal submission? Once we receive this information, we can provide better guidance on next steps. Or you may open a case and describe your issue in detailed. This way, you will allow the relevant team to investigate and revert as soon as possible for your necessary assistance. If you have additional documentations to proof your inventory, you may submit your appeal again. Please allow our team to complete the review of your information, once the review is complete, our team will send you a notification.
Regarding the withdrawal of funds, I would suggest you to refer to Funds Withholding Policy page.
The forums community and I are here to support you. Please feel free to share any updates or follow up questions here in the thread, and we will assist you as best we can.
Thank you @Seller_ei5PB7WiN5F7m @Seller_4zBzdtgCyS9EI for actively contributing to this thread as well!
Regards,
Jaijai
