Submissions get rejected without proper explanation and AHR team doesn't have a clue on what to do!!!!
Hello dear team and everyone,
I have been dealing and hassling with Account Health Specialists and appeal submissions. My account got deactivated because of Authenticity and since day 1, I have been doing everything they asked from me! and the only answer I get is not enough information!
I have contacted Account Haalth Specialists so many times and Every(!) time I got some unrelated suggestions from them. I am saying unrelated because after I got rejected I call again and this new person says I was misguided before and now the best to do is this......
And this continued for 4 months now, and finally I asked what is it that they are really trying to do, the person on the call said if it's not reinstated until now I may look for other platforms to continue for my business. Because I have done what they said and I got rejected and now they don't know how to convince the inner team because they also can't get information from them!!
How is this even gonna work? They don't know what they are asking for? Is this just an elimination process randomly or something?
I try to comply with Amazon policies and I have been trying to maintain good Health Rate and Customer Relations, but "randomly" Amazon asks for confirmation and they just shots you out from the business and platform?
At least make a courtesy explanation or informed personel to guide us?
Submissions get rejected without proper explanation and AHR team doesn't have a clue on what to do!!!!
Hello dear team and everyone,
I have been dealing and hassling with Account Health Specialists and appeal submissions. My account got deactivated because of Authenticity and since day 1, I have been doing everything they asked from me! and the only answer I get is not enough information!
I have contacted Account Haalth Specialists so many times and Every(!) time I got some unrelated suggestions from them. I am saying unrelated because after I got rejected I call again and this new person says I was misguided before and now the best to do is this......
And this continued for 4 months now, and finally I asked what is it that they are really trying to do, the person on the call said if it's not reinstated until now I may look for other platforms to continue for my business. Because I have done what they said and I got rejected and now they don't know how to convince the inner team because they also can't get information from them!!
How is this even gonna work? They don't know what they are asking for? Is this just an elimination process randomly or something?
I try to comply with Amazon policies and I have been trying to maintain good Health Rate and Customer Relations, but "randomly" Amazon asks for confirmation and they just shots you out from the business and platform?
At least make a courtesy explanation or informed personel to guide us?
1 reply
April_Amazon
Hello @BMT_INC,
Thank you for reaching out on the Forums. Creating appeals for Authenticity that are not successful can be confusing and frustrating. I am able to offer some general guidance for this type of violation.
For most Authenticity concerns, you will be required to provide invoices. Please review these invoice requirements: Invoice requirements for appealing a policy violation This will tell you exactly what Amazon is expecting with an invoice and also what will not be accepted.
You mention your account was deactivated. You may have an appeal button on the Account Health Page. If this is what you see, then there will be two options within the "How do I address this violation?" area. The first option is when you do not have invoices and the second option is when you have invoices that meet the requirements. What process are you choosing? Have you checked all the performance notifications for additional guidance? I would suggest you look in both the CA and the US notifications in case one may have been sent incorrectly. This may also offer some guidance:Best practices in product authenticity and quality
To help with your specific situation, please provide either a case ID, or a relevant performance notification. With this information, I can work directly with our team to review your account and provide targeted assistance.
I look forward to your response. Thank you for reaching out on the Forums.
April
