Unable to access Brand Analytics
I have assigned "view" rights to Brand Analytics for a user, but it's still not showing up under Brands, and when she tries to access it from https://sellercentral.amazon.com/brand-analytics she gets this error "Invalid Access. You do not have permissions to view this page". I have a support ticket in, but they are not helpful and do not seem to understand the issue. Anyone else experienced and fixed this? This is referring to a US store.
Unable to access Brand Analytics
I have assigned "view" rights to Brand Analytics for a user, but it's still not showing up under Brands, and when she tries to access it from https://sellercentral.amazon.com/brand-analytics she gets this error "Invalid Access. You do not have permissions to view this page". I have a support ticket in, but they are not helpful and do not seem to understand the issue. Anyone else experienced and fixed this? This is referring to a US store.
2 replies
Stevie_Amazon
Hi there @Seller_CE8CSUzSTrw2G,
Thank you so much for utilizing the seller forums! I hope this finds you well.
I am going to engage with another community manager who will review this further.
Take care,
Stevie.
Josh_Amazon
Hello @Seller_CE8CSUzSTrw2G,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with the "view" rights to Brand Analytics for a user that are not working. You've mentioned that you have a support ticket, can you please give me the case ID so I can look further?
Also, below you can see a couple of resources that might help you:
Kind regards,
-Josh
