Utility bill problem
discussion.please can anyone help me? Anything I submit my utility bill document, I received message that I don't submit utility bill. I submit internet connection document with my correct name and and address. My payment method was my debit card I saw some messages saying that credit card is important so I change the debit card to American express credit with my husband name but it still refusing to activate. Please can anyone help me with what I did wrong and what I have to do?
Utility bill problem
discussion.please can anyone help me? Anything I submit my utility bill document, I received message that I don't submit utility bill. I submit internet connection document with my correct name and and address. My payment method was my debit card I saw some messages saying that credit card is important so I change the debit card to American express credit with my husband name but it still refusing to activate. Please can anyone help me with what I did wrong and what I have to do?
1 reply
Atlas_Amazon
Hello @Seller_c4SC6eHH7Jtmf
Thank you for the information provided regarding the issues you have been seeing with the utility bill being rejected. I understand you have been providing an internet service bill, but it hasn't been validated. Do you have any other documents that could be provided that include your name and address as it is in seller central? I have gone ahead and included the requirements for the utility bill below for your reference:
- Piped or natural gas, electricity, piped water, mobile or fixed-line phone, or internet service
- Must have holders name and address
- Must have service provider's name, address, and logo (if logo is applicable)
- Must have issue date or due date and usage details (if applicable)
- Must be issued within the past 90 days
- Be authentic and unaltered
- Be in a supported language
If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document. Our team will utilize a number of resources to verify what you are providing to them. If there are missing details or discrepancies identified, they will take the action to reject the overall submission.
We encourage you to continue to refer to this thread with any details or other updates that you receive in relation to this concern so we may better understand your situation.
Best,
Atlas
