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Seller_wnZ9bnXo8m8ej

Cannot update my quantity or price

I have tried updating my quantity on an item (which is now out of stock because I have not been able to change quantity). Every time I enter a new quantity it gives me the 15minute wait notice, yet when I check back hours later nothing has changed. It's very frustrating.

We also tried to update our pricing on another of our listings but that too did not take effect. We are not getting an error, it's just flat out not working.

Anyone else experiencing this issue?

424 views
13 replies
Manage Inventory
Tags:Inventory
30
Reply
user profile
Seller_wnZ9bnXo8m8ej

Cannot update my quantity or price

I have tried updating my quantity on an item (which is now out of stock because I have not been able to change quantity). Every time I enter a new quantity it gives me the 15minute wait notice, yet when I check back hours later nothing has changed. It's very frustrating.

We also tried to update our pricing on another of our listings but that too did not take effect. We are not getting an error, it's just flat out not working.

Anyone else experiencing this issue?

Manage Inventory
Tags:Inventory
30
424 views
13 replies
Reply
13 replies
user profile
Dominic_Amazon
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi @Seller_wnZ9bnXo8m8ej,

Dominic from Amazon here, happy to help. Just to confirm are you clicking Save and Finish when editing the inventory? If you are and this is still not working you can try a new browser. If that is not working I would cut a ticket with Seller Support and provide screenshots.

Best,

Dominic

20
user profile
Seller_F6FzM3FKVQHE5
In reply to: Seller_wnZ9bnXo8m8ej’s post

We are also experiencing the same issue, I hope Amazon fixes this immediately. They put our best selling item 'out of stock', not good at all.

20
user profile
Seller_bheaXZx5cQzTQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

This sometimes happens for us, and when we do, it's because the product itself has some kind of warning attached.

Try this. On your Manage All Inventory page, go to the product, and click EDIT.

When the product opens, see if there are any red exclamation marks under the "Product Details" or "Offer" tabs.

When this happened to us, we did this and noticed that there was some field that Amazon was wanting us to include (which never was required before) which we needed to update.

For example, on one item that wasn't updating, we went to EDIT and found that Amazon wanted us to specify the "Material" the product was made from.

Once we did that, we updated the product and then it would also allow us to update other fields.

50
user profile
Seller_mt2sthSIojhVQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi Kitty Catnip,

If the previous advice doesn't work you can upload a template (partial update), or inventory loader file. This will usually work if the add a product edit function isn't taking.

Hope this helps.

Have a Magical Day!

Head Elf

00
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_wnZ9bnXo8m8ej’s post

Do you use a 3rd party app? Sometimes you have to make the change through the 3rd party app which is connected to your Amazon store and will make the change.

00
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user profile
Seller_wnZ9bnXo8m8ej

Cannot update my quantity or price

I have tried updating my quantity on an item (which is now out of stock because I have not been able to change quantity). Every time I enter a new quantity it gives me the 15minute wait notice, yet when I check back hours later nothing has changed. It's very frustrating.

We also tried to update our pricing on another of our listings but that too did not take effect. We are not getting an error, it's just flat out not working.

Anyone else experiencing this issue?

424 views
13 replies
Manage Inventory
Tags:Inventory
30
Reply
user profile
Seller_wnZ9bnXo8m8ej

Cannot update my quantity or price

I have tried updating my quantity on an item (which is now out of stock because I have not been able to change quantity). Every time I enter a new quantity it gives me the 15minute wait notice, yet when I check back hours later nothing has changed. It's very frustrating.

We also tried to update our pricing on another of our listings but that too did not take effect. We are not getting an error, it's just flat out not working.

Anyone else experiencing this issue?

Manage Inventory
Tags:Inventory
30
424 views
13 replies
Reply
user profile

Cannot update my quantity or price

by Seller_wnZ9bnXo8m8ej

I have tried updating my quantity on an item (which is now out of stock because I have not been able to change quantity). Every time I enter a new quantity it gives me the 15minute wait notice, yet when I check back hours later nothing has changed. It's very frustrating.

We also tried to update our pricing on another of our listings but that too did not take effect. We are not getting an error, it's just flat out not working.

Anyone else experiencing this issue?

Manage Inventory
Tags:Inventory
30
424 views
13 replies
Reply
13 replies
13 replies
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user profile
Dominic_Amazon
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi @Seller_wnZ9bnXo8m8ej,

Dominic from Amazon here, happy to help. Just to confirm are you clicking Save and Finish when editing the inventory? If you are and this is still not working you can try a new browser. If that is not working I would cut a ticket with Seller Support and provide screenshots.

Best,

Dominic

20
user profile
Seller_F6FzM3FKVQHE5
In reply to: Seller_wnZ9bnXo8m8ej’s post

We are also experiencing the same issue, I hope Amazon fixes this immediately. They put our best selling item 'out of stock', not good at all.

20
user profile
Seller_bheaXZx5cQzTQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

This sometimes happens for us, and when we do, it's because the product itself has some kind of warning attached.

Try this. On your Manage All Inventory page, go to the product, and click EDIT.

When the product opens, see if there are any red exclamation marks under the "Product Details" or "Offer" tabs.

When this happened to us, we did this and noticed that there was some field that Amazon was wanting us to include (which never was required before) which we needed to update.

For example, on one item that wasn't updating, we went to EDIT and found that Amazon wanted us to specify the "Material" the product was made from.

Once we did that, we updated the product and then it would also allow us to update other fields.

50
user profile
Seller_mt2sthSIojhVQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi Kitty Catnip,

If the previous advice doesn't work you can upload a template (partial update), or inventory loader file. This will usually work if the add a product edit function isn't taking.

Hope this helps.

Have a Magical Day!

Head Elf

00
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_wnZ9bnXo8m8ej’s post

Do you use a 3rd party app? Sometimes you have to make the change through the 3rd party app which is connected to your Amazon store and will make the change.

00
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user profile
Seller_AXC06kcsKI1qG
In reply to: Seller_wnZ9bnXo8m8ej’s post

I'll assume this is FBM...

You can change your inventory in Inventory management screen or edit the item directly.

**don't forget to click SAVE & FINISH**

You can also use the price & quantity template found here:

https://sellercentral.amazon.com/help/hub/reference/G201576480?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3FT2NUVSQ8ZHD&mons_sel_persist=true

31
user profile
Seller_AXC06kcsKI1qG
In reply to: Seller_wnZ9bnXo8m8ej’s post

I'll assume this is FBM...

You can change your inventory in Inventory management screen or edit the item directly.

**don't forget to click SAVE & FINISH**

You can also use the price & quantity template found here:

https://sellercentral.amazon.com/help/hub/reference/G201576480?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3FT2NUVSQ8ZHD&mons_sel_persist=true

31
Reply
user profile
Dominic_Amazon
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi @Seller_wnZ9bnXo8m8ej,

Dominic from Amazon here, happy to help. Just to confirm are you clicking Save and Finish when editing the inventory? If you are and this is still not working you can try a new browser. If that is not working I would cut a ticket with Seller Support and provide screenshots.

Best,

Dominic

20
user profile
Dominic_Amazon
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi @Seller_wnZ9bnXo8m8ej,

Dominic from Amazon here, happy to help. Just to confirm are you clicking Save and Finish when editing the inventory? If you are and this is still not working you can try a new browser. If that is not working I would cut a ticket with Seller Support and provide screenshots.

Best,

Dominic

20
Reply
user profile
Seller_F6FzM3FKVQHE5
In reply to: Seller_wnZ9bnXo8m8ej’s post

We are also experiencing the same issue, I hope Amazon fixes this immediately. They put our best selling item 'out of stock', not good at all.

20
user profile
Seller_F6FzM3FKVQHE5
In reply to: Seller_wnZ9bnXo8m8ej’s post

We are also experiencing the same issue, I hope Amazon fixes this immediately. They put our best selling item 'out of stock', not good at all.

20
Reply
user profile
Seller_bheaXZx5cQzTQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

This sometimes happens for us, and when we do, it's because the product itself has some kind of warning attached.

Try this. On your Manage All Inventory page, go to the product, and click EDIT.

When the product opens, see if there are any red exclamation marks under the "Product Details" or "Offer" tabs.

When this happened to us, we did this and noticed that there was some field that Amazon was wanting us to include (which never was required before) which we needed to update.

For example, on one item that wasn't updating, we went to EDIT and found that Amazon wanted us to specify the "Material" the product was made from.

Once we did that, we updated the product and then it would also allow us to update other fields.

50
user profile
Seller_bheaXZx5cQzTQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

This sometimes happens for us, and when we do, it's because the product itself has some kind of warning attached.

Try this. On your Manage All Inventory page, go to the product, and click EDIT.

When the product opens, see if there are any red exclamation marks under the "Product Details" or "Offer" tabs.

When this happened to us, we did this and noticed that there was some field that Amazon was wanting us to include (which never was required before) which we needed to update.

For example, on one item that wasn't updating, we went to EDIT and found that Amazon wanted us to specify the "Material" the product was made from.

Once we did that, we updated the product and then it would also allow us to update other fields.

50
Reply
user profile
Seller_mt2sthSIojhVQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi Kitty Catnip,

If the previous advice doesn't work you can upload a template (partial update), or inventory loader file. This will usually work if the add a product edit function isn't taking.

Hope this helps.

Have a Magical Day!

Head Elf

00
user profile
Seller_mt2sthSIojhVQ
In reply to: Seller_wnZ9bnXo8m8ej’s post

Hi Kitty Catnip,

If the previous advice doesn't work you can upload a template (partial update), or inventory loader file. This will usually work if the add a product edit function isn't taking.

Hope this helps.

Have a Magical Day!

Head Elf

00
Reply
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_wnZ9bnXo8m8ej’s post

Do you use a 3rd party app? Sometimes you have to make the change through the 3rd party app which is connected to your Amazon store and will make the change.

00
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_wnZ9bnXo8m8ej’s post

Do you use a 3rd party app? Sometimes you have to make the change through the 3rd party app which is connected to your Amazon store and will make the change.

00
Reply
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