FBA LOST SHIPMENT (YHM1)
Amazon closed our shipment after three months without locating any items in our inventory. We sent this shipment on August 3 and last week they decided to closed our shipment. I’ve opened a case log but the investigation was useless. Please help !!!
FBA LOST SHIPMENT (YHM1)
Amazon closed our shipment after three months without locating any items in our inventory. We sent this shipment on August 3 and last week they decided to closed our shipment. I’ve opened a case log but the investigation was useless. Please help !!!
15 replies
Seller_iPFwpPctSWeF1
@Glenn_Amazon
Glenn_Amazon Could you check this case? ID 14216447471
Seller_jbBO5fX554s05
yup this happens all the time
we have been fighting cases like this for months and months. Apparently we all love to ship totally empty boxes
sometimes they will reimburse but sometimes they will just steal it from you
Keep submitting cases, don't leave support alone. Eventually you will get an actual human. This has worked for me in the past, but i have shipments that are on 10+ cases
welcome to amazon selling!
Ricardo_Amazon
Hello @Seller_iPFwpPctSWeF1,
Ricardo from Amazon here. I've read the case ID you shared and decided to share this situation with our Escalations team.
As soon as I hear back from them, I will be letting you know.
Seller_cuqbWem1a7BaZ
You sent it with Canada post? I had a package from them go randomly missing for literally 2.5 months, I think it was also to YHM1, I contacted canada post and they tried to blame Amazon, yet there was no update on shipping or delivery, it was on hold. Basically, Canada post doesn't let packages deliver to Amazon constantly, sometimes holds them. Best switch to UPS if you can. If you gotta move, move , for the sake of your business move to a city with a UPS. Thats what I had to do
Seller_iPFwpPctSWeF1
Hello @Ricardo_Amazon, I opened another case since there are already three shipments were closed without locating any items in our inventory. Automatically closed after 90 days. Please investigate these three shipments since those were sent on the same warehouse, YHM1.
Here is the case ID 14339329881
Seller_SQR8pNUE04xIt
Ask for a Vin pull they will get people to look for it
Seller_twtN3jdvxhb95
YHM1 is rubbish, so is the Canadian transfer station, less than 80 miles to deliver for a week
Seller_2WvMtnd7QUKS3
I sent 1 box of 60 products to the Amazon warehouse and I lost $630.
YYZ7 Amazon FBA warehouse
Amazon staff threw away the parcel without counting the products and they want an invoice from me. Instead of asking me for invoices, teach your staff to count properly. Hiring 250,000 personnel is not the solution, the important thing is to do a good job.
Seller_sSdpuBcOX7Sui
same issue with me, they lost my entire shipment and i can't get anyone to respond to my inquiry
Christine_Amazon
Hello, This is Christine from Amazon
We were able to locate and adjust most of the reported missing items back to the intended shipment ID. The remaining items were not located or unrecoverable. We have issued a credit for these items
