My Amazon seller account won't open even though all my documents are correct.
April 28, 2024 12:47 PM +03
Additional information
Hello Amazon support team.
I did not participate in any video calls or any verification code was sent to
my address during the account opening process. Therefore my account
could not be verified. I would like to join the video call or request a
verification code to be sent to my current adress. I have attached the invoice
below for the adress statement you requested from me.
Attached
📎 Electricity.pdf
I have done everything requested, I have sent the documents as Amazon asked me to, I can prove my address, Amazon no longer responds to me and I wonder why.
My Amazon seller account won't open even though all my documents are correct.
April 28, 2024 12:47 PM +03
Additional information
Hello Amazon support team.
I did not participate in any video calls or any verification code was sent to
my address during the account opening process. Therefore my account
could not be verified. I would like to join the video call or request a
verification code to be sent to my current adress. I have attached the invoice
below for the adress statement you requested from me.
Attached
📎 Electricity.pdf
I have done everything requested, I have sent the documents as Amazon asked me to, I can prove my address, Amazon no longer responds to me and I wonder why.
6 replies
Seller_LImVvUWeyiCfQ
What is the last correspondence you received from Amazon? Post it here.
Nikki_Amazon
Greetings @Seller_G4HG3AsWirKvY,
Thank you for utilizing the seller's forum to obtain help with a possible account reinstatement where the account was deactivated due to ID verification issues.
If the deactivation occurred due to other reasons, please let us know so we can review your case accordingly.
I recommend reviewing the information on your electricity bill to ensure that your name and address match the information in your Amazon Seller Central account (Go to the gear icon on the top hand corner > Business Information > Business Address and Phone Number). If there are discrepancies, please update your Seller Central information to align with your electricity bill. To do that, click on Add a new address and Submit.
Please login to your amazon selling account and submit:
- A business license if applicable
- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
- It must contain the following information: Your name and address
- The service provider's name and additional information such as the date of issue and due date
- Service provider's address, service provider's logo, and usage details if applicable.
- It must have been issued in the last 90 days.
- It must be a full page and unobstructed, including the document corners.
- It must have a high definition. The required information must be visible and in focus. No crops.
- It must be authentic and unaltered.
- It must not be protected with a password.
- It must not be a screenshot.
- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
- It must be a PDF, JPG, PNG, or GIF file.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
