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Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

311 views
23 replies
Account setup
Tags:Seller Central, Verification
20
Reply
user profile
Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

Account setup
Tags:Seller Central, Verification
20
311 views
23 replies
Reply
23 replies
user profile
Micah_Amazon
In reply to: Seller_ZCr3jNXAwN0MS’s post

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
user profile
Seller_Sram36TnVt73c
In reply to: Seller_ZCr3jNXAwN0MS’s post

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
user profile
Seller_QhvrIp4npKDGG
In reply to: Seller_ZCr3jNXAwN0MS’s post

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
user profile
Seller_rscxKt18JvzuA
In reply to: Seller_ZCr3jNXAwN0MS’s post

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
user profile
Seller_SoEgExWsFfFdl
In reply to: Seller_ZCr3jNXAwN0MS’s post

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
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user profile
Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

311 views
23 replies
Account setup
Tags:Seller Central, Verification
20
Reply
user profile
Seller_ZCr3jNXAwN0MS

Not receiving the OTP

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

Account setup
Tags:Seller Central, Verification
20
311 views
23 replies
Reply
user profile

Not receiving the OTP

by Seller_ZCr3jNXAwN0MS

I was locked out of my seller account today. I did nit receive the OTP. When I clicked did not receive the otp and asked Amazon to call me to give me the otp code, it says I made too many requests and need to wait. Sent two step verification account recovery email but have not heard anything back. Please help

Account setup
Tags:Seller Central, Verification
20
311 views
23 replies
Reply
23 replies
23 replies
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user profile
Micah_Amazon
In reply to: Seller_ZCr3jNXAwN0MS’s post

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
user profile
Seller_Sram36TnVt73c
In reply to: Seller_ZCr3jNXAwN0MS’s post

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
user profile
Seller_QhvrIp4npKDGG
In reply to: Seller_ZCr3jNXAwN0MS’s post

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
user profile
Seller_rscxKt18JvzuA
In reply to: Seller_ZCr3jNXAwN0MS’s post

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
user profile
Seller_SoEgExWsFfFdl
In reply to: Seller_ZCr3jNXAwN0MS’s post

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
Follow this discussion to be notified of new activity
user profile
Micah_Amazon
In reply to: Seller_ZCr3jNXAwN0MS’s post

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
user profile
Micah_Amazon
In reply to: Seller_ZCr3jNXAwN0MS’s post

Hello @Seller_ZCr3jNXAwN0MS,

We understand your frustration with having to enter OTPs multiple times a day. This increased security measure is designed to protect your account, but we recognize it can be inconvenient.

Here are some suggestions to help manage this:

  • Ensure your account details, especially your email and phone number, are up-to-date.
  • Use a trusted device and browser when logging in. This can reduce the frequency of OTP requests.
  • Clear your browser cache and cookies regularly, as outdated data can trigger additional security checks.
  • Consider using the Amazon Seller app on your mobile device, which may require less frequent authentication.
  • If you're using a VPN, try logging in without it, as changing IP addresses can prompt more security checks.
  • Enable two-step verification on your account for an added layer of security that might reduce OTP prompts.
  • If these steps don't help and the issue persists, please contact Seller Support for further assistance. They can investigate if there are any specific issues with your account triggering these frequent OTP requests.

If you still need support please open a seller case and share the case ID in this thread.

Cheers,

Micah

25
Reply
user profile
Seller_Sram36TnVt73c
In reply to: Seller_ZCr3jNXAwN0MS’s post

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
user profile
Seller_Sram36TnVt73c
In reply to: Seller_ZCr3jNXAwN0MS’s post

Tonight I got a code THAT DID NOT WORK. I typed it in THREE TIMES EXACTLY AS GIVEN and it would NOT allow me into my account.

I had to request ANOTHER code. Thankfully that worked and thankfully I have endless time on my hands to play these stupid games.

/sarcasm

20
Reply
user profile
Seller_QhvrIp4npKDGG
In reply to: Seller_ZCr3jNXAwN0MS’s post

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
user profile
Seller_QhvrIp4npKDGG
In reply to: Seller_ZCr3jNXAwN0MS’s post

Save yourself a lot of frustration by getting the Amazon authenticator. Also make absolutely sure that the time on your phone and laptop correspond with the time zone your are in.

10
Reply
user profile
Seller_rscxKt18JvzuA
In reply to: Seller_ZCr3jNXAwN0MS’s post

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
user profile
Seller_rscxKt18JvzuA
In reply to: Seller_ZCr3jNXAwN0MS’s post

For some reason the cell number on my phone will not receive a code on occasion. I immeadiatly will request a code to my wife's phone or another alternative setup in my account.

10
Reply
user profile
Seller_SoEgExWsFfFdl
In reply to: Seller_ZCr3jNXAwN0MS’s post

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
user profile
Seller_SoEgExWsFfFdl
In reply to: Seller_ZCr3jNXAwN0MS’s post

the same here, I have to go through otp authentication every 5 minutes when on the phone and solving 666 puzzles every day.

10
Reply
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