NPN Aproved Product listing hijack by fake seller
We are both the brand owner and the NPN holder for this product. When we attempt to list the product on Amazon, they require extensive paperwork for approval due to its classification as a health product. However, some sellers from India have hijacked our listing and are selling our product without authorization. It’s unclear what they are selling, as we strictly prohibit any other sellers from offering our brand. How is Amazon allowing them to sell under our ASIN when this product is restricted? When we file complaints, Amazon directs us to complain under the brand registry, which necessitates purchasing a test item. Unfortunately, once we order the test item, the hijacker closes their account and opens a new one, causing delays of 20-30 days for the test item to arrive. This situation is unfair to both us as sellers and to buyers who unknowingly receive fake health products
NPN Aproved Product listing hijack by fake seller
We are both the brand owner and the NPN holder for this product. When we attempt to list the product on Amazon, they require extensive paperwork for approval due to its classification as a health product. However, some sellers from India have hijacked our listing and are selling our product without authorization. It’s unclear what they are selling, as we strictly prohibit any other sellers from offering our brand. How is Amazon allowing them to sell under our ASIN when this product is restricted? When we file complaints, Amazon directs us to complain under the brand registry, which necessitates purchasing a test item. Unfortunately, once we order the test item, the hijacker closes their account and opens a new one, causing delays of 20-30 days for the test item to arrive. This situation is unfair to both us as sellers and to buyers who unknowingly receive fake health products
8 replies
Seller_y7W9ccUlauftE
If it is your product and you have page control, then try adding something to the description like:
The only authorized seller of [product name] on amazon.ca is [insert name]
Ricardo_Amazon
Hello @Seller_yxguQS82zFSjN,
Here is the Report a Violation help page. You can also use the Submission Page directly here.
All reports are thoroughly investigated by our team.
For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions that we find appropriate.
Ricardo
