Feedback Removal
I got hit with an ODR for this feedback, he gave a one star rating, started a return, and never sent it back.
Comments : "El artículo venía incompleto."
This feedback is 100% about the product, not a seller review. Per Amazon, for removal, feedback must be about the product. They will not remove it. He said article was incomplete. He is saying he did not receive a badge, even though it clearly states in photos and descriptions, "No Badge Included"
How can I get this removed? Tried feedback removal, and was told it was within Amazon guidelines.
Case 14969652261
Feedback Removal
I got hit with an ODR for this feedback, he gave a one star rating, started a return, and never sent it back.
Comments : "El artículo venía incompleto."
This feedback is 100% about the product, not a seller review. Per Amazon, for removal, feedback must be about the product. They will not remove it. He said article was incomplete. He is saying he did not receive a badge, even though it clearly states in photos and descriptions, "No Badge Included"
How can I get this removed? Tried feedback removal, and was told it was within Amazon guidelines.
Case 14969652261
11 replies
Seller_4zBzdtgCyS9EI
Opening a case regarding feedback or reviews is a policy violation (Fun times!) and can get your account suspended when their leniency runs out. You wont get this feedback removed. Move on.
Danny_Amazon
Hey there @Seller_FoHImRENetaoe- and thanks for looking for some support on this here on the forums.
To confirm, all feedback removal requests should be submitted through the Feedback Manager per the highlighted notes on this help page.
That said, I did want to let you know I surfaced this feedback internally to our team to request their review and assistance. I'll keep you informed on this thread with any updates I receive, though I do want to note that these reviews can take some time to process.
Thanks again for posting, and do let me know if I can help answer any other questions in the meantime!
Thanks,
Danny
