Voice Of Customer And CX Health breakdown of your listings-This need to go!
Personally I believe that this tool is completely wrong. The Voice of Customer is made up only based on the opinion of the customer as a means of returning a product and getting "Their Money Back"... that all this is...
People will say anything to get their money back and Amazon takes what is said as true and reflects this as a FACT! and backs it up with a Negative CX Health for the product.
For example I sell a product that weighs 12 KG- We state that it weighs 12 KG-We cause that the item is Heavy all over our listing BUT some one returns the product saying "TOO HEAVY" and now I the merchant gets a negative index!!! OR same they say " TOO BIG FOR MY OVEN..." when we state please measure your oven prior to ordering this product..... This is crazy
Clients invent excuses and we get asked to remove a product because it's defective???
Voice Of Customer And CX Health breakdown of your listings-This need to go!
Personally I believe that this tool is completely wrong. The Voice of Customer is made up only based on the opinion of the customer as a means of returning a product and getting "Their Money Back"... that all this is...
People will say anything to get their money back and Amazon takes what is said as true and reflects this as a FACT! and backs it up with a Negative CX Health for the product.
For example I sell a product that weighs 12 KG- We state that it weighs 12 KG-We cause that the item is Heavy all over our listing BUT some one returns the product saying "TOO HEAVY" and now I the merchant gets a negative index!!! OR same they say " TOO BIG FOR MY OVEN..." when we state please measure your oven prior to ordering this product..... This is crazy
Clients invent excuses and we get asked to remove a product because it's defective???
1 reply
Seller_y7W9ccUlauftE
In the case of your 12kg example -- a listing improvement would be to also include the weight in pounds -- many buyers are clueless when it comes to metric. So saying 12kg/27pounds might help reduce buying issues.
