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New seller community

483K members
3.6K discussions
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Seller_4sn5vDa4m6xtf

Amazon was unable to verify my identity or the credentials I presented during the video call

I received an email from Amazon on August 22 ‘In accordance with Section 1 of the Amazon Services Business Solutions Agreement, we require you to make a video call with an Amazon staff member.‘

According to the appointment, I participated in a video call with Amazon staff on August 28 and completed the verification.

Unfortunately, today I received an email from the seller verification team at Amazon saying, 'I regret to inform you that we are unable to verify your identity or the credentials you presented during the video call.' Your account will be deactivated and you will no longer be eligible to sell on Amazon. '

So far, my sales authority has been suspended for 15 days, which is a big loss for me. What should I do? Ask for help

71 views
7 replies
Account Health
Tags:Account Health, Account users, Deactivated, Suspended
00
Reply
user profile
Seller_4sn5vDa4m6xtf

Amazon was unable to verify my identity or the credentials I presented during the video call

I received an email from Amazon on August 22 ‘In accordance with Section 1 of the Amazon Services Business Solutions Agreement, we require you to make a video call with an Amazon staff member.‘

According to the appointment, I participated in a video call with Amazon staff on August 28 and completed the verification.

Unfortunately, today I received an email from the seller verification team at Amazon saying, 'I regret to inform you that we are unable to verify your identity or the credentials you presented during the video call.' Your account will be deactivated and you will no longer be eligible to sell on Amazon. '

So far, my sales authority has been suspended for 15 days, which is a big loss for me. What should I do? Ask for help

Account Health
Tags:Account Health, Account users, Deactivated, Suspended
00
71 views
7 replies
Reply
7 replies
user profile
Seller_J46Ruz3VzvWCV
In reply to: Seller_4sn5vDa4m6xtf’s post

What options are you seeing in Seller Central or Performance Notifications?

  • Can you reply to the email?
  • Can you open a Case?

Also ...

  • Do you know why you didn't pass?
20
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

Steve from Amazon here, I am sorry that you are experiencing issues with this. I am reaching out to an internal team for a review of your account and further guidance.

I will follow up with you as soon as I have more information.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

I have been advised that the account will not be reinstated at this time. I know that this is not the outcome you were hoping for however I wanted to provide the update.

Thank you,

Steve

00
user profile
Seller_NUHkoBWZESTCz
In reply to: Seller_4sn5vDa4m6xtf’s post

hey going though the same thing but since Dec. me and about 60 other sellers im in a whatsapp group and we are all going though it at this point get a attorney and take to arbitration soon amazon seller support will ghost all your emails and they will not help you at all

00
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Seller_4sn5vDa4m6xtf

Amazon was unable to verify my identity or the credentials I presented during the video call

I received an email from Amazon on August 22 ‘In accordance with Section 1 of the Amazon Services Business Solutions Agreement, we require you to make a video call with an Amazon staff member.‘

According to the appointment, I participated in a video call with Amazon staff on August 28 and completed the verification.

Unfortunately, today I received an email from the seller verification team at Amazon saying, 'I regret to inform you that we are unable to verify your identity or the credentials you presented during the video call.' Your account will be deactivated and you will no longer be eligible to sell on Amazon. '

So far, my sales authority has been suspended for 15 days, which is a big loss for me. What should I do? Ask for help

71 views
7 replies
Account Health
Tags:Account Health, Account users, Deactivated, Suspended
00
Reply
user profile
Seller_4sn5vDa4m6xtf

Amazon was unable to verify my identity or the credentials I presented during the video call

I received an email from Amazon on August 22 ‘In accordance with Section 1 of the Amazon Services Business Solutions Agreement, we require you to make a video call with an Amazon staff member.‘

According to the appointment, I participated in a video call with Amazon staff on August 28 and completed the verification.

Unfortunately, today I received an email from the seller verification team at Amazon saying, 'I regret to inform you that we are unable to verify your identity or the credentials you presented during the video call.' Your account will be deactivated and you will no longer be eligible to sell on Amazon. '

So far, my sales authority has been suspended for 15 days, which is a big loss for me. What should I do? Ask for help

Account Health
Tags:Account Health, Account users, Deactivated, Suspended
00
71 views
7 replies
Reply
user profile

Amazon was unable to verify my identity or the credentials I presented during the video call

by Seller_4sn5vDa4m6xtf

I received an email from Amazon on August 22 ‘In accordance with Section 1 of the Amazon Services Business Solutions Agreement, we require you to make a video call with an Amazon staff member.‘

According to the appointment, I participated in a video call with Amazon staff on August 28 and completed the verification.

Unfortunately, today I received an email from the seller verification team at Amazon saying, 'I regret to inform you that we are unable to verify your identity or the credentials you presented during the video call.' Your account will be deactivated and you will no longer be eligible to sell on Amazon. '

So far, my sales authority has been suspended for 15 days, which is a big loss for me. What should I do? Ask for help

Account Health
Tags:Account Health, Account users, Deactivated, Suspended
00
71 views
7 replies
Reply
7 replies
7 replies
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user profile
Seller_J46Ruz3VzvWCV
In reply to: Seller_4sn5vDa4m6xtf’s post

What options are you seeing in Seller Central or Performance Notifications?

  • Can you reply to the email?
  • Can you open a Case?

Also ...

  • Do you know why you didn't pass?
20
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

Steve from Amazon here, I am sorry that you are experiencing issues with this. I am reaching out to an internal team for a review of your account and further guidance.

I will follow up with you as soon as I have more information.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

I have been advised that the account will not be reinstated at this time. I know that this is not the outcome you were hoping for however I wanted to provide the update.

Thank you,

Steve

00
user profile
Seller_NUHkoBWZESTCz
In reply to: Seller_4sn5vDa4m6xtf’s post

hey going though the same thing but since Dec. me and about 60 other sellers im in a whatsapp group and we are all going though it at this point get a attorney and take to arbitration soon amazon seller support will ghost all your emails and they will not help you at all

00
Follow this discussion to be notified of new activity
user profile
Seller_J46Ruz3VzvWCV
In reply to: Seller_4sn5vDa4m6xtf’s post

What options are you seeing in Seller Central or Performance Notifications?

  • Can you reply to the email?
  • Can you open a Case?

Also ...

  • Do you know why you didn't pass?
20
user profile
Seller_J46Ruz3VzvWCV
In reply to: Seller_4sn5vDa4m6xtf’s post

What options are you seeing in Seller Central or Performance Notifications?

  • Can you reply to the email?
  • Can you open a Case?

Also ...

  • Do you know why you didn't pass?
20
Reply
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

Steve from Amazon here, I am sorry that you are experiencing issues with this. I am reaching out to an internal team for a review of your account and further guidance.

I will follow up with you as soon as I have more information.

Thanks,

Steve

10
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

Steve from Amazon here, I am sorry that you are experiencing issues with this. I am reaching out to an internal team for a review of your account and further guidance.

I will follow up with you as soon as I have more information.

Thanks,

Steve

10
Reply
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

I have been advised that the account will not be reinstated at this time. I know that this is not the outcome you were hoping for however I wanted to provide the update.

Thank you,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_4sn5vDa4m6xtf’s post

Hi @Seller_4sn5vDa4m6xtf,

I have been advised that the account will not be reinstated at this time. I know that this is not the outcome you were hoping for however I wanted to provide the update.

Thank you,

Steve

00
Reply
user profile
Seller_NUHkoBWZESTCz
In reply to: Seller_4sn5vDa4m6xtf’s post

hey going though the same thing but since Dec. me and about 60 other sellers im in a whatsapp group and we are all going though it at this point get a attorney and take to arbitration soon amazon seller support will ghost all your emails and they will not help you at all

00
user profile
Seller_NUHkoBWZESTCz
In reply to: Seller_4sn5vDa4m6xtf’s post

hey going though the same thing but since Dec. me and about 60 other sellers im in a whatsapp group and we are all going though it at this point get a attorney and take to arbitration soon amazon seller support will ghost all your emails and they will not help you at all

00
Reply
Follow this discussion to be notified of new activity