I received a $7011.41 charge from Amazon under the "others" transaction type
Amazon charged my reserved amount balance $7011.41 with no reason, transaction type is Other, no more other details showed for this transaction.How do you actually get an explanation of the "other" fees on our transaction page?
I have opened a case with Seller Support on this. Case ID #15854549081. It's been 5days since the seller's support department passed it on to another team, but I still haven't received any response. Could anyone help me with that? How could I know the details of the transaction?
I want my money back. There's no way there's been so much spending in my account!
I received a $7011.41 charge from Amazon under the "others" transaction type
Amazon charged my reserved amount balance $7011.41 with no reason, transaction type is Other, no more other details showed for this transaction.How do you actually get an explanation of the "other" fees on our transaction page?
I have opened a case with Seller Support on this. Case ID #15854549081. It's been 5days since the seller's support department passed it on to another team, but I still haven't received any response. Could anyone help me with that? How could I know the details of the transaction?
I want my money back. There's no way there's been so much spending in my account!
23 replies
Seller_z3XfkorVSmnEY
We can't see your account (because we're not Amazon employees). But as long as your case is open, it's in a queue to be answered by an employee. And yes, sometimes it takes more than 5 days to get a response.
Seller_8ClZEW0n7Nx2A
did you have lost inventory they paid you for before. its probably that they found the inventory and charged for the rembursment they had paid you
Seller_7S7ShkzhXWz56
Good luck. I have been contacting Seller Support for several months by now asking why there is a a negative balance of $28.31 in my account. My question gets 'transferred', never to any be given any answer whatsoever. Anyone have any suggestions?
Seller_Ys8Kz8TPanVFB
@Seller_E9ny2M7sKg87c
Keep nagging them. DO NOT accept that your case has been "transferred". That means ignored. I had a charge once and it took me twelve support cases and three different mods to get any answers. Come to find out Amazon had billed us five times supposedly for the same order number and the same tracking number from four years ago.
Do not give up! Fight, fight fight. Open new cases every day and do not let the mods lead you to believe you have been "transferred" either. It took me six weeks but I finally got the funds back.
DO NOT give up!
Seller_7x0fTISSaUeLC
This probably your low inventory fee. We noticed that the low inventory fee was being charged as an "other" transaction. I would suggest looking into your inventory to see if you have any ASINs that are being charged the low inventory fee.
CR_Amazon
@Seller_E9ny2M7sKg87c
Hello there, my name is CR and wanted to hop in here to see if I could be of assistance here. I apologize for the frustration you've experienced up to this point on this and want to see if I can find you some additional details for this 'Other' charge.
Appreciate you providing the case #. Please allow me a few minutes to visit and review this case and see if there is any additional correspondence I can read through. I'll report back here shortly. Is this the only case you have opened for this particular issue?
CR_Amazon
CR_Amazon
Hello again @Seller_E9ny2M7sKg87c
CR here again. I had a chance to peek into your case #15854549081 and see that there was a response yesterday 8/22/2024. The appropriate partner team is still looking into this charge for you. Please continue to follow along within this case for further updates related to this. Should you see a response/resolution come in before I do on my end, don't hesitate to @ tag me here for visibility.
CR_Amazon
Seller_bEGCE79ou0Gu4
Is it possible that it is a reserved amount? Usually, they will be issued to you in the next settlement cycle, and they are usually deducted under the "Other" option.
Seller_X2UENP9VKVXLZ
Amazon only cares about their big bellies,this is a trashy and ill way the way we’re being treated as sellers just to benefit one man’s company.I pray Tiktok shop becomes better so don’t have to rely on their ill services.My page had been saying “INVALID CHARGE METHOD” for months with unhelpful responses from them & their forums.It’s the sellers who have made Amazon to what it is right now and instead of thanks we’re being shii++ed on.We need to file a lawsuit to this company because i see how many sellers have different problems in this forums.Why would they waste our time and hopes and have us pay monthly charges even when our accounts are suspended or inactive.Biggest scammers
