Inactive Account, Unable to Contact Support or Continue
When logging into my Amazon Seller Account, I'm hit with an "Inactive Account" banner. It explains, "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
I have already clicked Continue and re-added a payment method. It has been days. I can take no further action and can't even go to the Support Center because it'll redirect me to the Inactive Account page.
There are no other actions for me to take. I can't go anywhere, can't verify anything, or proceed. This is my last resort.
Inactive Account, Unable to Contact Support or Continue
When logging into my Amazon Seller Account, I'm hit with an "Inactive Account" banner. It explains, "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
I have already clicked Continue and re-added a payment method. It has been days. I can take no further action and can't even go to the Support Center because it'll redirect me to the Inactive Account page.
There are no other actions for me to take. I can't go anywhere, can't verify anything, or proceed. This is my last resort.
2 replies
Seller_kIukTwdhvntAp
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
Roberto_Amazon
Hello! @Seller_FuKE3BrecAP43
This is Roberto. I have reviewed that your account is currently active, please let us know if you are still experiencing issues.
Regards,
