ODR caused by parcel delay lead by CANADA POST strike
Due to the recent Canada Post strike, many of our packages were delayed. Some buyers submitted claims directly without contacting us in advance. AMAZON platform's response was full refunds and into ODR， having big negative impact to our shop. As strikes are acts of force majeure, how should we handle this? Additionally, can our store set all packages to only offer EXPEDIATE SHIPPING by One click settings, or do we have to select vacation mode?
ODR caused by parcel delay lead by CANADA POST strike
Due to the recent Canada Post strike, many of our packages were delayed. Some buyers submitted claims directly without contacting us in advance. AMAZON platform's response was full refunds and into ODR， having big negative impact to our shop. As strikes are acts of force majeure, how should we handle this? Additionally, can our store set all packages to only offer EXPEDIATE SHIPPING by One click settings, or do we have to select vacation mode?
1 reply
Danny_Amazon
Hello @Seller_zxbLuDoxjYjfP - and thanks for looking to the seller forums to start this discussion. In the event of a granted A-to-z Claim where you believe the decision is inaccurate, I would recommend appealing that decision, following this guidance, and considering these details on what to include in an appeal. It may also be beneficial to state the reason for the delay being carrier issues outside Amazon or seller control.
There may also be the ability to reach out to the carrier to discuss possible recourse in such a situation, if you've not yet explored such an avenue.
Finally, please see these instructions for adjusting the shipping settings by SKU within your account in case that does make sense for your business.
Best regards,
Danny
