My Amazon Canada Seller account has been wrongfully deactivated for "inactivity", even though I have been actively using the account multiple times daily.

Upon clicking the “Reactivate Account” button, the system shows:“Verification Completed Successfully. Your information has been verified successfully. Any changes made to the provided information will trigger a new verification. Please note that you may be required to verify your deposit method again.”

However, despite this message, my account remains in a deactivated state with no option to upload the required identity verification documents, such as Information about your business, One government issued photo ID, One bank account statement or credit card statement, Business license, if applicable.

I have opened several cases regarding this issue with Seller Support, but I have received no actionable response in over 11 days.

Additionally, when I call support, I am repeatedly given inaccurate or unhelpful information. This appears to be a technical error within Amazon’s system and requires escalation to the OSMF or SIV (Seller Identity Verification) team or the appropriate internal department.

Prior to this sudden deactivation. I was using my account just fine. I was running ad campaigns for my active listings, updating listings etc. Now, I am continuously being charged for a monthly membership fee of $29.99 and other fees like storage charges for my inventory in Amazon's warehouse.

Despite being the fact that my account is deactivated and I am unable to sell. My inventory is also in stranded state because of the wrongfully deactivation. My Case ID is: 18043704821 I am ready to re-upload all the necessary documents as soon as Amazon provides access or an alternative upload method.

I have once again sent a message to the support with screenshots of the problem. But still waiting for the response. Please help.