Pending Transactions
Hi I have some pending orders awaiting verification however one of the customer reached out saying here credit card on file is active so im not sure what is affecting the payment from not going through
Pending Transactions
Hi I have some pending orders awaiting verification however one of the customer reached out saying here credit card on file is active so im not sure what is affecting the payment from not going through
1 reply
Christine_Amazon
Hello @Seller_f10E6j1fVWqHE
This is Christine from Amazon Forums
Please know orders are listed as “Pending” while Amazon is verifying the payment method provided by the buyer.
After a buyer initiates an order, we attempt to charge their credit card. During this time period, before the card is charged, the sale is in pending status. Most items are only in pending status for a short period of time, usually minutes.
If buyers contact you while their order is in “Pending” status, refer them to Amazon Customer Service.
You can read more in the link below
I hope you have a great week!
Christine
