Hi @Seller_jJMWSiU3JcZpY

I understand your frustration with being unable to downgrade your subscription on Amazon. Subscription management can sometimes be tricky, and it's understandable to feel stuck when you encounter an issue like this.

There could be a few reasons why the downgrade option might not be available:

Subscription Terms: Some subscriptions have specific terms that prevent downgrades or cancellations until the current billing cycle ends. This is to protect the integrity of the subscription model.

Active Services: If you have any active services or benefits associated with your current subscription level, Amazon may not allow a downgrade until those services are completed or the billing cycle ends.

Here are a few suggestions that might help:

• Review your subscription details carefully to understand the terms and conditions related to downgrades or cancellations.
• Try contacting Amazon's customer support again, explaining your situation in detail. Sometimes, a different representative may be able to provide a solution or escalate the issue if needed.
• If the issue persists, you may need to wait until your current billing cycle ends before attempting to downgrade or cancel your subscription.

If you continue to face difficulties, don't hesitate to reach out to Amazon's support team again or explore any available escalation options, you can pass me the case ID and I can further take ownership of the matter.

Daryl