Hello everyone,

I hope everybody is having a great week!

Recently, I received Intellectual Property Complaints regarding a Trademark on a Product Detail Page. I've made an accessory for another product. Following the guide "Intellectual Property policy for sellers - FAQ about Trademarks," I've made a title using the format:

[My Product's Brand Name] + [Product Name] + " Handcrafted Accessory for" + [Brand of Main Product]

And I used my trademark as the Brand.

I opened a case to understand what I could and could not do, and after some iterations, I received this response:

Me: Okay, I see. Does this mean that "Cable for charging Amazon Basics speaker" is not allowed either? And "Wireless speaker for laptop, compatible with Amazon Basics," and "Basic cable works with Pinzon"?

Jidn****: Yes, it is not allowed. AmazonBasics is trademarked by Amazon. "Wireless speaker for laptop, compatible with AmazonBasics." The speaker is not created by Amazon. These are unacceptable terms.

These samples (cable, speaker, etc.) were originally provided to me in an Amazon email as examples of "acceptable terms."

So, I'm a little bit stuck. On one side, there's the policy guide and samples of proper use of other trademarks. On the other side, I have Policy Compliance Issues and confirmation from the support team that contradicts those examples.

I would bet that the Amazon system triggers on trademarked words or receives complaints from brand owners, creates an issue, and nobody bothers to go into detail.

Is there any chance to get a confirmation or guidance from an Amazon guru (@Emet_Amazon, @Cooper_Amazon and other amazing guys)?

As a brand owner, I'm perfectly okay with any of these lines, but it's confusing to have multiple reliable sources with contradictory information.