All inventory were marked as defective with no reason!
All inventory were marked as defective with no reason! The inventory were shipped to Amazon warehouse weeks ago. The detail page was removed by Amazon in error and I submitted the appeal then everything went back. However, all available inventory were marked as defective ones so I asked help from seller supports. One support told me it was because I didn't appeal the resinstation, it's SHEER NONSENSE. Another one told me maybe the inventory were expired ones. I checked my inventory as well as page information and found no such problem. They will expire 3 years later. So is there anybody from Amazon could tell me what had heppened to my inventory? CASE ID: 14953156391, 14953155961.
All inventory were marked as defective with no reason!
All inventory were marked as defective with no reason! The inventory were shipped to Amazon warehouse weeks ago. The detail page was removed by Amazon in error and I submitted the appeal then everything went back. However, all available inventory were marked as defective ones so I asked help from seller supports. One support told me it was because I didn't appeal the resinstation, it's SHEER NONSENSE. Another one told me maybe the inventory were expired ones. I checked my inventory as well as page information and found no such problem. They will expire 3 years later. So is there anybody from Amazon could tell me what had heppened to my inventory? CASE ID: 14953156391, 14953155961.
10 replies
Seller_rI7BZIczK8iAC
Is it possible that you sell a well known brand without "Letter of Authorization"? Such items often go to defective and will be destroyed by Amazon.
You created a case to ask why your inventory went to defective. Copy and paste Amazon's answer here.
It could be a small thing like uncorrectly sealed poly bags. If you don't get a precise answer you will have no other choice than to create a removal order. (in case the system let you do that). You can use a US Prep Center as delivery address and then try to sell on another platform.
Seller_AiEH2sV8Or9QM
I can only say that it is normal for Amazon to see this happen. A friend of mine was selling his new product on Amazon in January, but a few days later Amazon removed the link directly for no reason, and only restored it after 2 weeks of negotiation. In many cases, customer service I don’t know the reason, so I can only keep complaining.
Dominic_Amazon
Hi @Seller_C5AbD3jn2alYH,
Dominic from Amazon here, 14953156391, the team stated 5 hours ago the product should be reinstated soon. This should mean your inventory will go back to a sellable condition. Please let me know if you have any questions!
Best,
Dominic
