A customer has opened an A-Z claim based on nothing but falsehood. He was provided with a prepaid return label from UPS, like so many customers we had before him, and he falsely claims the label is handmade and wouldn't be accepted by UPS. He also complained about the size of what is a normal sized label, which is something we have no control of anyway. Will Amazon keep entertaining these scammers? I've been telling their support agents for days that this person has ill intentions and he won't stop with the claim, he'll also drop me a negative review based on nothing but falsehood. How does Amazon plan to protect its sellers? Are A-Z claims granted without question?

UPDATE: He's been granted his claim. As usual. The reason given by the A-Z team which was that I didn't respond to the buyer's request within 48 hours is false, just granting the claim to the buyer purely because he's a buyer. This is disgraceful. It's impossible to do business here.