Removal Order Reimbursement
We just completed our first few removal orders for unsellable items out of FBA. Where either the customer damaged it or the warehouse did. The question we have is we removed 5 of one asin but we see Amazon only reimbursed us for 1 of the 5, how do we know which 1 of the 5 got the money back on and which four we need to request for. Also how do you request it for the ones that aren't auto done.
Removal Order Reimbursement
We just completed our first few removal orders for unsellable items out of FBA. Where either the customer damaged it or the warehouse did. The question we have is we removed 5 of one asin but we see Amazon only reimbursed us for 1 of the 5, how do we know which 1 of the 5 got the money back on and which four we need to request for. Also how do you request it for the ones that aren't auto done.
10 replies
Seller_z3XfkorVSmnEY
Amazon will not reimburse you for customer damaged items. What condition where the items in before you did the removal order?
Bryce_Amazon
Hey there,
I can confirm what's been shared here thus far, Amazon's FBA reimbursement policy only extends to specific eligible scenarios:
- The item is registered in FBA at the time it is lost or damaged.
- The item complies with FBA product restrictions and with FBA inventory requirements.
- You have sent us the exact items and quantities stated in your shipping plan.
- The shipment for the item is not in canceled or deleted status.
- The item is not pending disposal or was not disposed of at your request or because we have exercised a right to do so.
- The item is not defective and was not damaged by a customer.
- When a lost or damaged item claim is filed, under review, and during any appeals, the seller’s account must be in normal status.
If you have concerns with how Amazon is fulfilling the orders (customers potentially receiving 1/3 of the item), I strongly recommend opening a case with Seller Support. Let me know if you've done so already!
- Bryce
