In my opinion, this customer was not a scammer, but very very confused at the detriment of my Account Health.

A week after he ordered a book, he asked why it was late and so expensive. A few days later he filed a Return Request (way before the end-delivery-date) stating "Found better price". Return request was authorized a few hours later. A few days later, he opened another Return request, which I closed noting "Duplicate" as the reason. Then he asked for a Prepaid Return label. I decided to provide one. For some reason, he kept messaging me about the Return label, even though I attached it to the Return Request, as well as emailed it to him.

And then he opened an A-Z, stating I was refusing his return because I was not providing a pre-paid label, and that the book was "defective". (The book was returned in the perfect condition that it was sent in).

I must say, though I don't get a lot of A-Zs, I was most impressed how the A-Z folks handled this mess. I was informed along the way what was happening. And upon my enquiry I got assurance that my ODR would not be impacted - even after I refund with the A-Z open. I was skeptical!. As they could see the Prepaid label I sent, and the many claims were untrue; this A-Z was resolved with NO impact on my ODR.

Somewhere in between the mayhem, he used a negative feedback to communicate while continuing to claim non-receipt of the shipping label, which both myself and Amazon sent to him. Remarkably, the buyer wishes to remove the feedback - now that he's happy he got his refund. I sent him instructions. Yesterday, he wrote:

6-Nov-2024 4:24 PM

Hello Canadian academia, I got the refund and I would like to remove the negative rating. But couldn’t see that my review. Could you please let me know how can I remove it.

I sent him instructions again, but keep in mind this is the same person who couldn't see the return label both me and Amazon sent.

Any help would be greatly appreciated. Thank you!

ORDER ID: 701-0918827-4825832

A-Z CASE ID: 16617692611